Ratings based on 481 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Nice hotel in the middle of everything, walkable distance to all attractions Basic breakfast. Hotel is very clean, bed is not that comfortable . Staff is nice
by A verified traveler from Sarasota
Posted 27 May 2024
Wonderful stay! Amazing staff! Just amazing!
by A verified traveler from Atlanta
Posted 23 May 2024
There was there was a guy yelling out our front selling your lottery tickets at 8:00 in the morning. Everyday of the three days you stand there. Also the hotel charge me 40 bucks for stuff like water and stuff that is for you to complementary and American Hotel but this is not let us know let them anymore even the water they would charge
by A verified traveler
Posted 23 May 2024
Excellent location ! Breakfast good and convenient at the hotel.
by A verified traveler
Posted 18 May 2024
Loved this hotel! Great location though there’s some serious construction happening nearby for the metro. Friendly staff.
by A verified traveler
Posted 10 May 2024
by A verified traveler from Isleworth
Posted 5 May 2024
Amazing location and short walk from everywhere if interest. Nice clean rooms with huge bathrooms. Ask for rooms to the rear as the front can get noisy especially on weekends.
Staff are meticulous friendly and super helpful. They made every effort to enhance and make our stay memorable. Nothing was too much trouble. Francisca Ana Laura Daniel Sergio Andrea and Guilherme were the ones I liaised with the most but I’m sure I have missed someone for sure. If so I apologise.
Breakfast was good and the fruit selection wow it blew me away. I actually looked forward to the breakfast. Everything was delicious and with a good varied selection
Good show you guys. Thank you and we will be back I am sure. See you all very soon
by A verified traveler
Posted 28 Apr 2024
The location of the hotel was very convenient. 2 in walk from Sao Bento train station. Convenient for uptown or downtown excursions. It was frustrating that in order to get a balcony I had to get a Jr suite - this Jr suite was not eligible for upgrade since it was the best. The rooms and bed was comfortable and clean. The chairs and couch in front room were rigid and uncomfortable. Staff at front were uninviting. The bar was rarely staffed with anyone that knew how to mix a drink.
by A verified traveler from LAVAL
Posted 19 Apr 2024
by A verified traveler
Posted 9 Apr 2024
The staff were friendly and it is at a good location - walkable distance from most tourist attractions. Also could borrow an unmbrella when it was raining outside.
