Ratings based on 602 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great Hotel, great breakfast. Road repair in front of hotel not wonderful.
Comment from Hotel Management
3 Jun 2024 by cliphotel, Hotel Management
Dear Leslie,Thank you for choosin ClipHotel and for the time spent writting this review.We are very pleased with your satisfaction with our services.Unfortunately the works in the street we are not able to manage , but luckly they were quite fast.We would love to weltcome you again in a near future
by A verified traveler
Posted 27 Apr 2024
Overall the property was really great. The metro is a 2 min walk away. There is a shopping center next door, we grabbed groceries and other ammenties. But its not overrunned by tourists. The place is generally clean, so it was odd there had been black mold in the shower around the caulking. But upon further inspections of the rest of the washroom and the room was clean. We had been there 2 days so it didnt really bug us. We told the front desk at checkout, they apologized and were prompt to look in to it. The staff were nice and helpful. And the breakfast buffet had a decent variety of food. I would give these guys another chance.
Comment from Hotel Management
3 Jun 2024 by cliphotel, Hotel Management
Dear Natalie,Thank you for sharin your experience at ClipHotel.Due to the high occupation , sometimes we can not make improvements and mantainance in the rooms , more often but we truly thank you for helping us by sharing your feedback at the check out because we were able to solve the mold problem in the same day.We would be delighted to welcome you again in a near future
by A verified traveler
Posted 26 Apr 2024
There were odd shortcomings in the room: no towel racks, no refrigerator, and (contrary to the photo) the bed was too big for the room, making walking past it a one-way street at the base of the bed. The TV was in an odd off-center location, perhaps because a person walking at the base of the bed would hit their head on it otherwise. The elevators are small and antiquated; it's easy not to notice that the elevator has arrived because there is just a little light -- one has to open the elevator door manually.
One bright spot: the breakfast was excellent. And the hotel is on the tram line, for those who like to use public transit. Indeed, access to some type of transit is necessary because the hotel is not walking distance from anything of tourist interest in Porto or Vila Nova da Gaia.
Comment from Hotel Management
26 Apr 2024 by ClipHotel Team, Hotel Management
Dear Kevin,Thank you for contacting ClipHotel. Your feedback is very important to us.We truly regret that we did not meet your expectation however some of the issues could easly have been solved if reported to our staff that is available 24h for example you could have asked the possibility to put a fridge in the room . We are not sure what you mean about not having towel racks , all our bathrooms have racks and hangers for towels . At this moment we are renovating some floors so the tv locations will be no longer a problem in the rooms. As per the elevators , in fact we are aware that they are small , but unfortunately is a structural issue that we can not solve.It would be a great pleasure to welcome again to provide you a brand new experience
by A verified traveler
Posted 28 Oct 2023
Great location, super friendly staff, super clean, perfect stay!
Comment from Hotel Management
3 Nov 2023 by ClipHotel, Hotel Management
Dear Rosermary,Thank you for choosing ClipHotel and for sharing your experience .We are very pleased with your satisfaction.Our main goal is to meet our guests expectations and we are really happy with your sataifaction.We would be delighted to welcome you again in a near future
by A verified traveler
Posted 4 Oct 2023
Excellente ubicación
Comment from Hotel Management
17 Oct 2023 by ClipHotel, Hotel Management
Estimada Sandra,Gracias por elegir ClipHotel y compartir su feedback,Estamos muy contentos por se quedar satisfecha con nustros servicios. Su feedback es muy importante para nosotros.Nos encantaria volver a recibirla pronto.
by A verified traveler
Posted 27 Sep 2023
The staff at this hotel were very friendly and helpful.
Comment from Hotel Management
17 Oct 2023 by ClipHotel, Hotel Management
Dear John,Thank you for choosing ClipHotel and for sharing your feedback.Your opinion is very important to the improvement of our work.We are very pleased your satisfaxtion and we would be happy to welcome you again in a near future.
by A verified traveler
Posted 22 Sep 2023
The staff is very attentive, 24 hrs help. The area is close to main streets and many businesses.
Comment from Hotel Management
17 Oct 2023 by ClipHotel, Hotel Management
Dear Jose,Thank you for choosing ClipHotel and for the time spent writting this review.We are very pleased with your satisfaction and we would be delighted to welcome you again in a near future.
by A verified traveler from Stoney Creek
Posted 11 Aug 2023
Very close to the train station. Staff was helpful and courteous.
Comment from Hotel Management
23 Aug 2023 by ClipHotel Team, Hotel Management
Dear Kamran,Thank you for choosing ClipHotel and share your experience.e are very pleased with your satisfaction.We would be delighted to welcome you again in a near future.
by A verified traveler
Posted 12 Jun 2023
Clean facility. Friendly staff. Close to metro station and restaurants. Excellent place to stay.
Comment from Hotel Management
13 Jun 2023 by ClipHotel Team, Hotel Management
Dear Subhan,Thank you for choosing Cliphotel and for the time spent writting this review.We are very pleased with your satisfaction and we would be delighted to welcome you again in a near future
by A verified traveler
Posted 1 Jun 2023
Excellent hotel, super clean, great staff and very well located!
Comment from Hotel Management
2 Jun 2023 by ClipHotel Team, Hotel Management
Dear Beatriz,Thank you for contacting ClipHotel and sharin your experience.We are very pleased with your satisfaction and we would be deligted to welcome you again in a near future
