Ratings based on 49 Verified Reviews

4.7 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 25 May 2024
We really enjoyed this apartment. Nice and modern space and also comfortable. It was convenient to have the garage space for our car. Porto is a busy city and parking is not so easy. We liked the city a lot. The property doesn’t have a reception on site and we had to wait outside, on a busy street until someone came to let us in. So the checking wasn’t great. But everything else we loved!
Comment from Hotel Management
27 May 2024 by Sweet Porto Team, Hotel Management
Dear Chris,Thank you for your feedback. We are very glad you enjoyed your stay with us :) We try our best to ensure that our guests don't have to wait, as we are a building with no reception. We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
5 out of 5
by A verified traveler

Posted 25 May 2024
Excellent property!
Comment from Hotel Management
26 May 2024 by Sweet Porto Team, Hotel Management
Dear Anne,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
4 out of 5
by A verified traveler

Posted 13 Apr 2024
It was a spacious apartment within walking to markets, restaurants & centro. It was a little noisy being on a main road. A bit challenging to get into the parking.
Comment from Hotel Management
13 Apr 2024 by Sweet Porto Team, Hotel Management
Dear Anne,Thank you for sharing your review which will receive our best attention.We are very pleased to know that you had a good experience while staying at our building Firehouse. We always want our guests to feel that they will have a second home in the city of Porto!We loved being part of this journey and we look forward to your next visit!See you soon!Sweet Porto Team
5 out of 5
by A verified traveler

Awesome city. Awesome apartment. Awesome people.

Posted 10 Oct 2023 on Hotels
Loved the apartment! Close enough to walk everywhere, especially the Via Catarina Mall, would would turn out to be a common place to get food. There's also a grocery store nearby. I am a believer that you should rate a place while you also take into account how much you paid. As far as bang for buck, this is an A+. I has a lot of space and more bathrooms and sinks than I needed. A hotel room of similar cost would have been much smaller a space. Even better than the room was the amazing customer service. They treated me kindly, waited for me patiently at check-in time, gave me tips around the city and they also called me a taxi in the middle of the night. Awesome city. Awesome apartment. Awesome people.
Comment from Hotel Management
10 Oct 2023 by Sweet Porto Team, Hotel Management
Dear Roger,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
3 out of 5
by A verified traveler from Toronto Canada

Posted 18 Oct 2019
Two floors, one and a half washrooms, morgen design, close to subway. Cons: washroom and kitchen facets needs to be fixed, no supply provided to coffee maker, has to buy your own. Bed metres was hard. Overall good stay but need some improvement.
Comment from Hotel Management
21 Oct 2019 by Sweet Porto Team, Hotel Management
Dear Nataliya, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are sorry for the inconvenience. We assure you that all of the aspects will be reviewed and corrected. Our main concern is to provide our guests with good experiences and so we work daily to achieve that! It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
5 out of 5
by A verified traveler

Firehouse by sweet porto

Posted 26 Sep 2019 on Hotels
Staff was great. Apartment very nice, but street a bit noisy. Nice bakery close by. Overall a really nice stay.
Comment from Hotel Management
27 Sep 2019 by Sweet Porto Team, Hotel Management
Dear Kathleen, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :) It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
4 out of 5
by A verified traveler

Great value for money

Posted 26 Sep 2019 on Hotels
Great spacious apartment - very good value for money
Comment from Hotel Management
26 Sep 2019 by Sweet Porto Team, Hotel Management
Dear Catherine, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :) It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
5 out of 5
by A verified traveler

Posted 26 Sep 2019
We arrived in Porto at around midday, so had a wait before we could check in. We went to the main office and the staff were extremely welcoming. Gave us a map with local attractions on and toom our luggage for us so we could go and get lunch. At 3pm we returned and were walked down to the firehouse. We stayed in apartment 14. Beautiful spacious apartment. Lounge with sofa bed, kitchen and downstairs toilet. Upstairs large bedroom and bathroom. Everywhere was very clean. Only minor criticism was there was some children's scribbes on one wall in the living room, but it is the end of the season and I guess there hasn't been time to repaint. The location is good, short walk from the metro and there is a bus stop directly outside. We stayed for a week so had maid service in the middle of the stay, whichwas a nice touch. The staff made reservations for us to do a port tour at churchills, free of charge, which is definitely worth doing. It is a new port house and the tour is conducted personally with a good amount of tastings afterwards. No pressure at all to buy anything either. The wifi went down one day. But this was quickly remedied. The staff also booked taxis for is as I have a slipped disc and cannot walk long distances. Just be aware there are around 30 stairs to get up to the apartments, then another 15 to get up to the bedroom and bathroom, so if your mobility is limited you may struggle. If we do return to Porto then we would definitely choose sweet porto again
Comment from Hotel Management
26 Sep 2019 by Sweet Porto Team, Hotel Management
Dear guest, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :) It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
4 out of 5
by A verified traveler

4 nights in Porto

Posted 6 Jul 2019 on Hotels
The apartment was easy to get to from the train station. Paolo met us and explained everything and gave us good tips for the area. 3 supermarkets and market close by. Though room lacks some cooking utensils so cooking was still tricky. There weren't a lot of dining or drinking options nearby at night though. About a 25 minute walk to the river which we did most days. They can organise a port tasting for you however when I tried to organise one for just myself, although it was indicated it could happen no one called back to confirm either way which was disappointing. Only downside to our stay.
Comment from Hotel Management
20 Jul 2019 by Sweet Porto, Hotel Management
Dear Anthony, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are happy to know that you had a good experience while staying with us :) It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
5 out of 5
by A verified traveler

Posted 8 Jun 2019
Superb apartment with first class customer service I’ve expedia messenger. WOULD VERY HIGHLY RECOMMEND
Comment from Hotel Management
11 Jun 2019 by Sweet Porto, Hotel Management
Dear Guest, We are grateful that you have chosen us for this journey, in Porto, and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :) It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto’s Team
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