Ratings based on 149 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Convenience is a priority for travelers
by A verified traveler
Posted 28 May 2024
Sweet Porto apartment is a relatively economical, not fancy but fully functional apartment hotel. I stayed there for 6 nights in May.
It has many pluses. It's location is excellent, within walking distance to all attractions. The Bahoa Market is across the street. A Portugal supermarket chain store, a pharmacy and a bakery are nearby. The kitchen is well equipped to cook a simple meal.
The biggest minus is the lack of service and its absolute refusal to provide any service after check in. There is no front desk, guests communicate with the management team about expected arrival time initially through Expedia message, the platform I booked the hotel. This is perfectly okay. After having connected with them, they wanted me to communicate through WhatsApp. A team member waited for me and my husband and I at the specified arrival time at the apartment. The representative charged our credit and gave us the apartment key and a Porto map. When I asked what I should do if I need more toilet paper and kitchen trash bags, I get the totally unexpected reply of "you buy them at the supermarket yourself". When I wanted to ask more questions, the representative said she needed to leave. I later followed up about replenishment of trash bags through WhatsApp, my message was read but no reply. It is a total disappointment.
Even though Sweet Porto is an economical no fanfare apartment hotel, I do expect management provides the basic necessary supplies.
Comment from Hotel Management
29 May 2024 by Sweet Porto Team, Hotel Management
Dear Alice,Thank you for taking the time to share your feedback about your recent stay at Sweet Porto apartment. We're glad to hear that you appreciated our excellent location, proximity to local attractions, and the well-equipped kitchen. Your recognition of our efforts to provide an economical and functional space for travelers is much appreciated.While our model does not include a traditional front desk, we understand the need for accessible support. Although this aspect is mentioned on the online platforms, during the check-in we always make sure to show ourselves available to provide any assistance and instructions for obtaining help during your stay. We sincerely apologize for the inconvenience you experienced regarding our service and communication. It was never our intention to make you feel left out and we believe there was a misunderstanding.We understand how important it is to have basic supplies readily available for the entirety of the stay. However, as mentioned at the check-in, our service does not follow the same model as a hotel and cleaning service and extra supplies are not provided for stays longer than 7 nights. This is also why we tried to explain to you the easiest way to get all the supplies that you needed.We apologize for the communication breakdown you experienced through WhatsApp. We are committed to improving our responsiveness.We are very sorry to hear that these aspects had an impact on your stay and hopefully we’ll have the chance of welcoming you in Porto once again and show you the true value of Sweet Porto.Kind regards,Sweet Porto Team
by A verified traveler
Posted 26 May 2024
Lovely apartment, perfect for a long weekend, opposite the entrance to the Market & near the Metro entrance yet still quiet despite being in a central location. Communication was excellent, friendly & helpful check-in with loads of information. Would stay again & highly recommend.
Comment from Hotel Management
28 May 2024 by Sweet Porto Team, Hotel Management
Dear Alison,Thank you for your feedback. We are very glad you enjoyed your stay with us :)We wish you all the best and hopefully we will see you in the future!Kind regards,Sweet Porto Team
by A verified traveler
Posted 18 May 2024
Good informative check in. Very convenient area for transport and shopping. Clean, well maintained and plenty storage space. A good range of equipment in the kitchen area of studio.
Comment from Hotel Management
20 May 2024 by Sweet Porto Team, Hotel Management
Dear Marita,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Sweet Porto Team, Hotel Management
Dear ___,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
by A verified traveler
Posted 23 Mar 2024
Good location walkable distance to everything. The apartment is will equipped with cooking utensils, kettle, and a coffee machine. Highly recommended to stay here. There is no lift but stairs aren’t bad to manage.
Comment from Hotel Management
30 Mar 2024 by Sweet Porto Team, Hotel Management
Dear Yin,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Equipo Sweet Porto, Hotel Management
Estimado Jose,Estamos agradecidos que nos haya elegido para su visita a Porto y por haber compartido su opinión.Nos sentimos muy contentos de saber que han tenido una buena experiencia durante el tiempo que estuvieron con nosotros. Nuestro objetivo es pasar al huésped la filosofía de que tendrá siempre una casa en Porto :)Ha sido un gran placer hacer parte de este viaje, y esperamos una próxima visita.Hasta pronto,Equipo Sweet Porto
by A verified traveler
Posted 1 Jan 2024
We had a lovely 2-nights stay at Sweet Porto. The checkin was smooth. In fact the host let us early check in. Location is absolutely superb.
Comment from Hotel Management
4 Jan 2024 by Sweet Porto Team, Hotel Management
Dear Clara,Thank you for sharing your review which will receive our best attention.We are very pleased to know that you had a good experience while staying at our Bolhão Market Apartments. We always want our guests to feel that they will have a second home in the city of Porto!We loved being part of this journey and we look forward to your next visit!See you soon!Sweet Porto Team
by A verified traveler
Posted 8 Dec 2023
Great place and location.
And the blankets in the closet were the best.
Comment from Hotel Management
11 Dec 2023 by Sweet Porto Team, Hotel Management
Dear Anthony,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
by A verified traveler
Posted 30 Sep 2023
Great stay! Clean, quiet and spacious.
Comment from Hotel Management
1 Oct 2023 by Sweet Porto Team, Hotel Management
Dear Maureen,We are grateful that you have chosen us for this journey in Porto and for sharing your feedback. We are happy to know that you had a good experience while staying with us. Our main goal is to pass on to our guests the feeling that you will always have a home in Porto :)It was a great pleasure to be part of this experience, we look forward for a next visit! See you soon, Sweet Porto Team
