Ratings based on 247 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2023
The safe did not work and they could not replace it until the following day, but I advised I needed specially for that day that was not working. They said I could store my belongings downstairs, which I felt uneasy and took them with me. Be aware that sheets and towels are not replaced everyday. I only found out about this on the second day, because I’ve noticed the towels were wet, and there was a sign next to the bed and another one in the bathroom stating that to preserve the environment they would not replace towels or sheets unless you throw everything on the floor before you leave the room (which was not there in the first day!). By the way I was using a comforter which had not been washed for a while, I thought I was crazy, but then I realized that probably the previous occupant had used it and they did not wash it. I’ve never felt so uncomfortable before, and of course I asked them to replace it. The bathroom was dirty (the walls, specially the shower head, and even the toilet was not properly cleaned). They did not provide hand soap until I asked. The tv was not working, and the mini fridge was barely hanging. The room was so dark I could barely find my things. The bunkbed had so little space I felt I was in a coffin. I threw mattress on the floor so I could finally sleep. The guy from the restaurant downstairs acted like he was doing us a favor, while it was just us that evening and he took his sweet time to take our order. Definitely not going back to this hotel.
Comment from Hotel Management
2 Jan 2024 by Michael Machado, Hotel Management
Hello, Juliete!Thank you for taking the time to evaluate us and for providing detailed information. The notes have already been forwarded to the responsible sectors.It's very important for us to know what we can improve so that our guests have a stellar experience here at Gen. We're very sorry about this and we hope you come back another time!
by A verified traveler
Posted 28 Dec 2023
We have done all checkin online and at the arrival we had to do it over again, with kids, tired, at late night.
Comment from Hotel Management
28 Dec 2023 by Michael Machado, Hotel Management
Hello, Diego!Thank you for your comment. It is very important for us to know what we can improve, so that you have a welcoming and original experience at Gen. We hope you come back another opportunity!
by A verified traveler
Posted 26 Dec 2023
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Comment from Hotel Management
26 Dec 2023 by Michael Machado, Hotel Management
Obrigada, Joe!
by A verified traveler
Posted 12 Oct 2023
Trendy and comfy hotel. It has Brooklyn vibes.Safe neighborhood. Near restaurants and market. Walkable area. Front desk personnel very friendly.
Comment from Hotel Management
13 Oct 2023 by Michael Machado, Hotel Management
Hello, Natalia!We love the contact of our dates! Thank you for your feedback, it inspires us to improve even more. We hope to see you again soon in our universe of possibilities!
by A verified traveler from New York
Posted 16 Jul 2023
Very nice
Comment from Hotel Management
2 Aug 2023 by Michael Machado, Hotel Management
Thanks, Carlos!
by A verified traveler from Bellevue
Posted 7 Jan 2023
Overall a pleasant stay, with some minor issues. Breakfast is very good, staff is friendly and rooms are comfortable and well equipped. WiFi and air conditioning works well. The minor issues were a missing chair and safe in the room, which they fixed. Also, the faucet in the bathroom was unusable and the kitchen faucet leaked water all over the place. These were minor so I still gave 4 stars.
Comment from Hotel Management
9 Jan 2023 by Michael, Hotel Management
Hello Carlos!Thanks for your feedback. It is essential for us to score what we can do to promote even more enchanting experiences in Gen. We hope to have the opportunity to see you again soon!
by A verified traveler
Posted 6 Jan 2023
by A verified traveler
Posted 5 Oct 2022
Modern hotel with renovated facilities. Excellent breakfast and pet friendly. I would come back.
Comment from Hotel Management
6 Oct 2022 by Michael, Hotel Management
Bernardo, thanks a lot for your review!
by A verified traveler
Posted 5 Jun 2022
Excellent location. Great service!
Comment from Hotel Management
9 Jun 2022 by Michael, Hotel Management
Olá Cristine, obrigado por sua avaliação!
by A verified traveler
Posted 3 Jun 2022
