Ratings based on 810 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 3 Mar 2024
Antiguas, sin servicio de frigobar bi cafetera en la habitación
Comment from Hotel Management
27 Mar 2024 by Josué Moreira - Coordenador de Recepção, Hotel Management
Sr. Adolfo.Gracias por compartir tus comentarios con nosotros. Lamentamos que tu experiencia no haya cumplido completamente tus expectativas. Tomaremos en cuenta tus observaciones sobre las comodidades en la habitación, como la falta de servicio de frigobar y cafetera. Entendemos lo importante que es contar con ciertas comodidades durante tu estancia, y apreciamos tus sugerencias para mejorar nuestros servicios. Apreciamos tu retroalimentación, ya que nos ayuda a identificar áreas de mejora para futuras visitas.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte una experiencia más satisfactoria.
by A verified traveler
Typical Badly Managed Hotel
Posted 11 Feb 2024 on HotelsSame old story things broken or don"t work when you check in. Lobby impressive, but that is all that is impressive about this hotel. When I checked in went to the room and checked out if everything worked. As is usual 50% of the time at All hotels, the room safe did not work (this gets old). The A/C was making a lot of noise, I turned back around to the reception and asked for a different room. New room A/C and room safe worked. The rooms in this hotel are the size of IBIS rooms, except you are paying much more for a not as well maintained room. Bathroom about IBIS size excepot the shower was slightly bigger. There was no elevator to go to the dining room it was on a second floor and you had a winding stairway. I had knee surgery a few months ago and this was not fun. Limited breakfast items and they were never warm, they had no hot plates. This is an older propery which needs complete remodeling especially an accessible dining room. Also they only thing really around is a hospital, not much else. Cannot Recommend, stay at an IBIS instead for less money and more modern facilities.
Comment from Hotel Management
27 Mar 2024 by Josué Moreira - Coordenador de Recepção, Hotel Management
Good morning Mr.We appreciate you taking the time to share your feedback with us, although we're truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the room safe and air conditioning in your initial room. We understand how frustrating it can be to encounter maintenance issues upon check-in.Your comments regarding the size and maintenance of the rooms, as well as the accessibility of the dining room, have been duly noted. We strive to provide our guests with comfortable and well-maintained accommodations, and we regret that we fell short of meeting your expectations in this regard.Regarding breakfast, we apologize that the options did not meet your expectations. Your feedback regarding the temperature of the food and the variety of items available will be shared with our team for improvement.We truly value your input, as it helps us identify areas where we can enhance our guest experience. Your satisfaction is important to us, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
by A verified traveler
Posted 22 Jan 2024 on Orbitz
by A verified traveler from Calgary
Posted 16 Aug 2023
What an amazing hotel, it is so beautiful and located in a gorgeous area as well.
by A verified traveler
Posted 26 Jun 2023
Comment from Hotel Management
5 Aug 2023 by Equipe Laghetto Viverone Moinhos, Hotel Management
Prezada Sra. Graziella,Ficamos felizes que tenham aproveitado ao máximo sua experiência conosco, e que nossa equipe e estrutura tenha atendido suas expectativas.Esperamos nos encontrar novamente em breve.Atenciosamente,
by A verified traveler
Posted 24 Apr 2023
by A verified traveler
Posted 12 Jan 2023
A 1930's villa serves as the reception and dining area with rooms etc in a new building at the rear.The villa is sensitively adopted to its new purpose.The staff are welcoming and helpful.Breakfast is good but other dining is disappointing.The location is excellent.
by A verified traveler
Delivers way less than it promised.
Posted 6 Dec 2022 on HotelsThe hotel sets itself as being an upmarket hotel experience. Trying to marry old school roots with modern service and it misses on both accounts. What is kept as old school, especially the dining area / restaurant just ends up being really creaky seating, wobbly tables, rickety self serving areas for a buffet.
The bedrooms are really small. Not very well decorated and the mini-bar is expensive and poorly stocked.
Bathrooms shower is good. Heats up quickly and powerful. The rest of the bathroom is cheaply outfitted.
The staff were minimal and minimum effort.
I won’t stat here again
by A verified traveler
Posted 6 Dec 2022
Always a nice place to stay!
by A verified traveler from SAO PAULO
Posted 3 Oct 2022
Very good hotel in Porto Alegre. I have been constantly staying at this hotel on my travels to Porto Alegre. Good room and great breakfast. The location is very good and the conditions of the hotel as well.
