Ratings based on 621 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
I like the restaurant and space all around. What I did not like is that the roof top was closed so there was no space to sit outside for fresh air even if the pool was closed, they need to put some tables and chairs so people can enjoy the view or get some fresh air.
Comment from Hotel Management
2 Apr 2024 by Nihad Mazzini, Hotel Management
Hello,We appreciate your comment.In fact, our leisure area was under renovation and was opened last Thursday.We hope you return soon.We are at your disposal.Hug!
by A verified traveler
Posted 9 Mar 2024
They are great! Great food and staff, I actually love in here. Too bad the swimming pool is closed :( but it would be nicer soon!
Towels smells great! Amazing shower pressure and very safe. I’ll come back!
Let me repeat, the staff is amazing! Same people from last year, this is even better! They have apparently low staff rotation!
Comment from Hotel Management
15 Mar 2024 by Nihad Mazzini , Hotel Management
Boa tarde Sra. Denise,Muito obrigada pelo seu comentário.Ficamos muito felizes em perceber a sua satisfação.Sempre que precisar, conte conosco.Grande abraço!Nihad MazziniCoordenadora de Atendimento ao cliente
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
12 Feb 2024 by Nihad Mazzini , Hotel Management
Bom dia Sra. Carla,Agradecemos o seu comentário.Esperamos que volte em breve.Estamos à disposição.Abraço!Nihad MazziniCoordenadora de Atendimento ao cliente
by A verified traveler
Posted 12 Dec 2023
Good hotel. The internet is spotty. It’s hard to find extensions for services, menus, etc. The phones are awkward to use. No extension information on the phone.
Comment from Hotel Management
13 Dec 2023 by Nihad Mazzini , Hotel Management
Boa tarde Sr. Roberto,Muito obrigada pelo seu comentário, seu feedback é muito importante para melhorarmos cada vez mais nossos serviços e instalações.Esperamos revê-lo em breve!Permaneço à disposição. Nihad MazziniCoordenadora de Atendimento ao Cliente
by A verified traveler
Posted 15 Apr 2023
When booking, I am sure I requested a room for 3 adults, as wee where staying a few hrs only, paid in advance, and somewhere in the whole process, either a mistake from Expedia in communicating, hotel received a request for ONE adult and we were asked to pay more!
We did
I expected Expedia to do a better job!
Just disappointed not mad
But I would like my money back for sure
Comment from Hotel Management
17 Apr 2023 by Nihad Mazzini, Hotel Management
Bom dia! Obrigada pelo seu comentário. Lamentamos pela intercorrência, mas verificamos no voucher novamente e a reserva foi confirmada apenas para um adulto de fato. Talvez no momento de selecionar o número de hóspedes tenha ficado incorreto. Esperamos recebê-los em outras oportunidades.Permaneço à disposição. Nihad MazziniCoordenadora de Atendimento ao Cliente
by A verified traveler
Posted 28 Mar 2023 on Ebookers
Room is not the cleanest, air-con unit leaking, staff not the friendliest towards customers. Have to ask staffs to replenish items on breakfast buffet - ran out of coffee, milk and juice 50 mins before end of breakfast service.
Comment from Hotel Management
28 Mar 2023 by Nihad Mazzini, Hotel Management
Boa tarde Sra. Vania,Muito obrigada pelo seu comentário, seu feedback é muito importante para melhorarmos cada vez mais nossos serviços e instalações. Pedimos desculpas pelos inconvenientes durante sua estada conosco. Seus apontamentos foram direcionados aos demais setores envolvidos para que as medidas necessárias sejam tomadas.Esperamos revê-la em uma próxima oportunidade para que possamos reverter essa imagem não satisfatória que ficaste de nosso hotel.Permaneço à disposição. Nihad MazziniCoordenadora de Atendimento ao Cliente
by A verified traveler
Posted 14 Jul 2022 on Hotels
by A verified traveler
Posted 6 Jul 2022 on Hotels
Comment from Hotel Management
13 Jul 2022 by Nihad Mazzini, Hotel Management
Olá Sr. Jorge,
Agradecemos o seu comentário.
Esperamos que volte em breve.
Estamos à disposição.
Abraço!
Nihad Mazzini
Coordenadora de Atendimento ao cliente
by A verified traveler from Houston
Posted 20 Jun 2022
Very nice hotel! Great location and nice staff! The breakfast was good and the bedroom very clean. My only complaint was about some mosquitos on the ceiling of the bedroom other than that it was nice to stay here and I would stay again!
Comment from Hotel Management
30 Jun 2022 by Nihad Mazzini, Hotel Management
Hi Vanessa,
Thank you for your review.
We wolud be glad to see you again. Have a good day!
by A verified traveler
Posted 16 Mar 2022
Hotel service very good.
Comment from Hotel Management
7 Apr 2022 by Nihad Mazzini, Hotel Management
Olá,
Agradecemos o seu comentário.
Esperamos que volte em breve.
Estamos à disposição.
Abraço!
