Ratings based on 855 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Thank you for rating your stay at The Press Hotel with 5 stars! We’re thrilled to see that you had an excellent experience with us. If there’s anything specific you particularly enjoyed, we’d love to hear about it. We look forward to welcoming you back on your next visit to Portland!
by A verified traveler
Posted 7 Jun 2024
Just spent a week here for our first trip to Maine. The location was amazing as there were dozens of shops and restaurants just outside the front door and within a two to three block radius. Many of the attractions we had planned on visiting were just blocks away and the Casco boat ferry shipyard was less than a ten minute walk. We felt safe in the area and the quality of the area was great. Our room was spacious and comfortable. We declined housekeeping service during our stay but the hallways, lobby and front desk areas were spotless. Having worked in hotels for 35 years I can say this property is exceptional and everyone from the hotel we encountered were friendly and welcoming. Highly recommend.
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Thank you for your wonderful review! We are delighted that you chose The Press Hotel for your first trip to Maine. It's fantastic to hear that our location allowed you to easily explore the great features of the city. We're glad you felt safe and enjoyed the high quality of the area.We're pleased that your room was spacious and comfortable, and that our common areas were spotless despite declining housekeeping service. Your kind words about our friendly and welcoming staff mean a lot, especially from someone with 35 years of experience in the hotel industry. We truly appreciate your high recommendation and look forward to welcoming you back in the future!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Thank you for your perfect rating! We're delighted that you had a 5-star experience at The Press Hotel. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Thank you for your perfect 5 out of 5 rating! We're delighted that you enjoyed your stay and look forward to welcoming you back to The Press Hotel soon.
by A verified traveler
Posted 17 May 2024
AMAZING customer service!
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had an excellent experience at The Press Hotel.Your feedback means a lot to us, and we look forward to welcoming you back on your next visit. Thank you for choosing The Press Hotel!
by A verified traveler
Posted 6 May 2024
Best hotel in the city
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Thank you so much for your glowing review! We're honored to be considered the best hotel in the city. Your satisfaction is our utmost priority, and we're thrilled that we were able to exceed your expectations. We look forward to welcoming you back to The Press Hotel for another exceptional stay!
by A verified traveler from Henderson
Posted 14 Apr 2024
Overall this hotel was excellent and I would definitely stay here again. The rooms were completely updated, comfortable, modern and quiet. DEFINITELY fantastic compared to what you might expect in the area, and better than many big city hotels, too. The front desk staff were terrific, and the kitchen staff were incredibly accommodating with special requests.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you immensely for your glowing review of The Press Hotel! We are thrilled to learn that you had an excellent experience with us and that you would choose to stay again in the future.It's fantastic to hear that you found our rooms to be completely updated, comfortable, modern, and quiet. We take great pride in providing a welcoming and relaxing environment for our guests. Additionally, we're delighted that our front desk staff made a positive impression on you and that our kitchen staff were able to accommodate your special requests with such grace.Your comparison to big city hotels is truly high praise, and we couldn't be happier to have met and exceeded your expectations.We look forward to the pleasure of hosting you again soon for another fantastic stay!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for awarding The Press Hotel a perfect 5 out of 5 rating! We greatly appreciate your positive endorsement of your experience with us.Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations during your stay.
by A verified traveler
Posted 5 Apr 2024
Because the hotel was quite full, we were placed in a handicapped accessible room, which was fine, except: Light switches next to the bed were very high, and difficult to reach the switches once in bed. Can't imagine trying to do this if one were handicapped. Overall the lighting in the room was inadequate. An addition of some kind of overhead lighting, or better, a floor lamp, would improve that. The shower was not walk in but rather had a tub, and the controls were difficult to figure out and the knobs difficult to turn. The faucet was beautiful but had knobs, rather than levers, and a handicapped accessible bathroom should have levers; as it was it was difficult for us to turn the knobs (and they were mounted the wrong way). On the positive side, the decor was nice and the bed was comfortable.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for taking the time to share your detailed feedback regarding your recent stay at The Press Hotel. We appreciate your insights, as they help us identify areas for improvement to enhance the overall guest experience.We sincerely apologize for any inconvenience you experienced with the accessibility of the room and the challenges you faced with the light switches and shower controls. Your comments have been shared with our management team to address these issues promptly and ensure that necessary adjustments are made to improve accessibility and convenience for all our guests.On a positive note, we're pleased to hear that you found the decor enjoyable and that you had a comfortable rest in our bed.We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
by A verified traveler from Cape Elizabeth
Posted 28 Mar 2024
Comment from Hotel Management
29 Mar 2024 by General Manager, Hotel Management
Thank you for taking the time to provide your rating. We appreciate your feedback, although we wish we had more detailed insights to better understand your experience and how we can improve.If there's anything specific you'd like to share or discuss regarding your stay, please feel free to reach out to us directly. Your satisfaction is important to us, and we're committed to addressing any concerns you may have.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
