Ratings based on 978 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Pool was a pond skum.
by A verified traveler
Posted 9 May 2024
This seems to be a low income apartment building more than a hotel. Dog hair everywhere inthe carpeted areas. Barking dogs and screaming people all night. Very near lits of homeless camps and graffiti everywhere. Do yourself a favor and DON’T!!!!
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Penny,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 8 May 2024
First of all don't ask for extra towels!! With a language barrier I left towels outside door in hallway because they will not give you another towel unless you exchange it for a dirty one they only supply 2 as it is. Went to the front desk explaining the situation and the employee there was rude did not believe that I left towels outside the door in the hallway and in not so many words accused me of lying I offered for employee to check my room for the towels and he said I guess I have to take your word for it. Rooms don't come with everything described in listing after the towel incident I was terrified to ask for extra pillows was only supplied with 2. 600/week in not the best area is a good price for the room however the customer service could be better. I've never stayed at a hotel/motel that was so crazy about asking for extra towels. Had packages delivered and signed for by someone at the desk that somehow disappeared. The rooms are spacious with separate kitchenette/dining area like a cute studio apartment. There's a diverse range of guests and everyone was friendly enough secure underground parking and some employees are better than others. Don't ask for extra towels or pack yourself one or two as they do have laundry machines available for use. Nice to have the option to store and cook food although no pots, pans, dishes or utensils are provided as the description stated. One room had no stove in it had to be moved so I could have one but was downgraded in bed size
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Starla, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
by A verified traveler
Posted 7 May 2024
Poor staff and property upkeep
Comment from Hotel Management
14 May 2024 by Brand Experience Team, Hotel Management
Hi Carl, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A verified traveler
Posted 28 Apr 2024
Every thing I need was there
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Mele,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
10 May 2024 by Brand Experience Team, Hotel Management
Hi Brandon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 25 Apr 2024
by A verified traveler from Portland
Posted 23 Apr 2024
Comment from Hotel Management
2 May 2024 by Brand Experience Team, Hotel Management
Hi Mark, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A verified traveler
Posted 19 Apr 2024
The people are friendly and nice housekeeping is pretty good. Never have any problems. With staying here
Comment from Hotel Management
23 Apr 2024 by Brand Experience Team, Hotel Management
Hi MeleWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
by A verified traveler
Posted 16 Apr 2024
