Ratings based on 114 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great value
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Neil,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
To check in with having a reservation it took about an hour because the lobby was full of about 25 rude patrons that were being helped first with no reservations! After being checked in I was given a dirty room and the bed was too small for the frame, so it was like a teeter totter and it couldn’t stay still once sat on. I was changed rooms after a night of sleeping in a chair to another room which the sink was broken in the kitchen, so what I poured down the drain went all over the floor and I had to clean it up! Not to mention the people next door screaming that they were going to stab one another and doing drugs all night! This went on for several nights and I finally said something to staff downstairs and nothing happened! All they said was oh tomorrow I can get them kicked out??? What about tonight?? . My whole stay was noisy,, dirty, unsafe and disrespectful! I should have been moved to another room or compensated for at least a night or two because I couldn’t even sleep In My bed the first night let alone no working sink In my second room and constant disruption! Let alone the constant arguing and yelling about stabbing and drugs. It was absolutely horrible! I would never recommend this hotel to anyone staying in the Portland area, not to mention the freeway traffic! Run as fast as you can! Price may be tempting but there is a reason why!
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Samantha,We are deeply sorry to hear about the distressing experience you had during your stay. Your safety and comfort are our top priorities, and it's unacceptable that you encountered such issues. We apologize for the delay during check-in and the inconvenience caused by the dirty room, uncomfortable bed, and broken sink. Additionally, the behavior of other guests is unacceptable, and we regret that it disrupted your stay. Your feedback is incredibly valuable, and we will address these concerns with our team to ensure immediate improvements are made. We understand your frustration, and we apologize for falling short of your expectations. Please know that we take your feedback seriously, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Stayed 2 days but the room and towels were.not replaced. But the area and room was clean
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Santos,Thank you for your kind feedback, and we apologize for the oversight regarding the replacement of your room amenities during your stay. We strive to provide exceptional service, and we regret that we fell short in this instance. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We're glad to hear that you found the area and room clean otherwise, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Would not accept pets had to go somewhere else
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Joseph,We apologize for any inconvenience caused by our pet policy. We understand that traveling with pets is important to many guests, and we regret that we were unable to accommodate your needs on this occasion. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Light Hangings are not safe, No shower Curtain, Water spilling over basin, Kitchen with no utensils, Parking lights are too bright and need curtains closed all the time. I will not book again and don't advise
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Sudhir,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager
by A verified traveler from Portland
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Alberto,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Clean, quiet, comfortable room. Affordable price. Good, polite personal.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for highlighting the friendliness and professionalism of our staff. We're delighted to hear that you enjoyed your stay with us! Providing a clean, quiet, and comfortable room at an affordable price is what we aim for, and we're glad we could meet your expectations. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Área clean and quiet, beds were a little hard and horrible pillows but other than that, my stay here was okay. What I like about this place, was that they accept cash or debt for a deposit which they give the money back after the stay .
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for your kind feedback. We're glad to hear that you found our hotel clean and quiet. However, we apologize for any discomfort caused by the hardness of the beds and the quality of the pillows. Your feedback is valuable to us, and we'll consider it as we strive to improve our accommodations. We're also pleased to hear that you appreciated our flexible deposit policy. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
It is quite a place to stay
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Ashenafi,Thank you for your wonderful feedback. We're thrilled to hear that you found our place to be a great choice for your stay! Creating a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another wonderful experience.Sincerely, Hotel Manager
