Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Very nicely kept hotel. The rooms are spacious and the beds are very comfortable.
The free breakfast is very tasty.
by A verified traveler from Virginia Beach
Posted 13 Jun 2024
Loved the kitchen
Comment from Hotel Management
14 Jun 2024 by Morgan Thibodeau, Hotel Management
Dear Rick,Thank you so much for taking the time to leave your feedback with us. We are delighted to hear that you loved the kitchen.We hope to welcome you back for another great stay!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted 5 Jun 2024
Located in a beautiful historic area.
Comment from Hotel Management
6 Jun 2024 by Morgan Thibodeau, Hotel Management
Dear Gayle,Thank you so much for your kind review! We're delighted to hear that you enjoyed our beautiful and historic district. Our location is indeed one of our most cherished features, offering a unique blend of charm and history that we love sharing with our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted 1 Jun 2024
Enjoyed our visit
Comment from Hotel Management
4 Jun 2024 by Morgan Thibodeau, Hotel Management
Thank you for taking the time to leave your feedback. We are thrilled you enjoyed your visit.We look forward to welcoming you back for another excellent stay!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted 30 May 2024
Wonderful location. Great staff
Comment from Hotel Management
4 Jun 2024 by Morgan Thibodeau, Hotel Management
Dear Mary,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our location and found our staff to be great. Your kind words are truly appreciated.We look forward to welcoming you back for another excellent stay!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted 27 May 2024
I was charged for fees they have yet to explain to me. I have called and left messages for the manager who refuses to call me back to explain the extra fees they charged to my credit card.
Comment from Hotel Management
27 May 2024 by Seamus Perry, Hotel Management
Greetings Erica,Thank you for taking a moment to share your feedback with us. I apologize, as I do not have any missing calls or calls regarding any charges. I will locate your information and reach out directly. I'm sorry you've had issues with connecting with a Manager, but I assure you that we're more than happy to help.Thank you,Seamus PerryGeneral Manager
by A verified traveler from Twin Falls
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Morgan Thibodeau, Hotel Management
Dear Douglas,Thank you for taking the time to leave your feedback with us. We hope to welcome you back for another great stay!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Downtown/Waterfront
by A verified traveler
Posted 23 May 2024
Great location and hotel. The staff were extremely kind and helpful. Always greeted us at we entered the building. The room was spacious and comfortable. The bed was comfy and we slept very well. The kitchenette was well equipped.
Bathroom was clean and up to date. So many dining options and shopping was abundant. We would definitely stay again. It was close to the harbor walk and had beautiful views.
Comment from Hotel Management
24 May 2024 by Morgan Thibodeau, Hotel Management
Dear Susan,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our hotel comfortable and well-equipped. It’s fantastic to know that our staff’s kindness and helpfulness made a positive impression on your stay. We’re also glad you appreciated the spacious room, comfy bed, and clean, modern bathroom. Your compliments about the nearby dining and shopping options and the beautiful views of the harbor walk are much appreciated.We will definitely share your kind words with our entire team—they will be delighted to hear your feedback. We look forward to welcoming you back for another enjoyable stay. Thank you once again for your lovely review!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted 21 May 2024
Dirty
Comment from Hotel Management
24 May 2024 by Morgan Thibodeau, Hotel Management
Dear Pam,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we take your feedback very seriously. Please know that we are addressing this matter with our housekeeping team to ensure it does not happen again. We would appreciate the opportunity to make things right and provide you with the quality experience you deserve. If you’re willing, please contact us directly so we can discuss your stay further and find a way to regain your trust. Thank you for bringing this to our attention.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler from North Augusta
Posted 20 May 2024
Uugvh
Comment from Hotel Management
24 May 2024 by Morgan Thibodeau, Hotel Management
Dear Robert F Fredrick,Thank you so much for your 5/5 review! We're thrilled that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! If there's anything more we can do to make your next visit even better, please let us know.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
