Ratings based on 98 Verified Reviews
2.7 Room cleanliness
2.5 Service & staff
2.4 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great staff
by A verified traveler
Posted 15 Apr 2024
Bed bugs in room
Comment from Hotel Management
8 May 2024 by Ammy, Hotel Management
Hi, Chris! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Posted 12 Apr 2024
Staff was wonderful, no problems.
The room had very worn and done-in furniture, chipping paint, and even though we had a non-smoking room it smelled like smoke. It was fine for the short time it was needed but I do not expect to go back.
Comment from Hotel Management
8 May 2024 by A, Hotel Management
Hi, Han! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler from Portland
Posted 9 Apr 2024
The new management are nice, rooms are in great shape..
by A verified traveler
Posted 2 Mar 2024
by A verified traveler
Posted 10 Feb 2024
Don't do it. You'll never get your money back.
I attempted to stay here 12/2023. Was told their card reader was down and they would only accept cash. Didn't have it, so I cancelled my booking there. Sometime later apparently their card reader did work, because they charged me for the entire stay.
Even though the charge was from Expedia, who told me 4 different things the 4 different times I asked them, somehow, no one could reverse it. The hotel is a family of crooks, and I'm starting to feel the same way about Expedia. Would not recommend either.
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Matthan! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 1 Feb 2024
The card table legs were ready to fall off and a large amount of debris under the couch other than that a nice property
by A verified traveler
Don't book here if it's cold
Posted 14 Jan 2024 on HotelsGranted, Portland was experiencing the type of snowstorm it's totally unequipped for. So I should not have been surprised that there was snow blowing in from under the door (which never melted all night) and that the heater didn't work and I had to sleep under two sets of blankets in all my clothes.
But what's upsetting is that this hotel usually costs aroiund $50, and they gouged for $150 on a night when the city opened warming shelters all over and temps were in the teens. Shame.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Amber! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.
by A verified traveler
I did not stay here
Posted 12 Jan 2024 on HotelsThe receptionist was aggressive. He never greated me properly. He opened the window and stated "yes" followed by "ID". He pulled up my reservation, asked me if I planned to extend and then responded, "good bc we don't do extensions". He then requested $100 cash at check-in for the security deposit. I offered my card and he declined stating he only wants cash money. After making him aware that nowhere it states cash is required and I do not have cash he demanded that I take my card to the atm, withdraw cash and return. This was at 10pm in an unfamiliar area that didn't appear to be the safest for going to an atm at night. Even the receptionist was talking through a glass and there was no front lobby. Nevertheless, it was cold and rainy with no shelter to be standing outside going back and forth. The lady in line behind me was just as appalled as I was. We both decided to leave.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Amber! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Amber! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
