Ratings based on 983 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Ultimately the stay worked out okay, but when I arrived the desk person told me there were only two rooms left and they both had issues. The lesser of the issues was heating/cooling that wasn’t working. I took that room as the weather was cooler. All I got was a shrug of the shoulders…no offer to reduce the rate, give me some free water, nothing. I know it’s a Motel 6, but give me a break!
Also, I couldn’t step out of the room without getting blasted with the smell of weed. That’s becoming much too common.
Motel 6 needs to stop posting generic pictures instead of actual pics of the motel. It’s false advertising.
Comment from Hotel Management
19 Jun 2024 by Brand Experience Team, Hotel Management
Hi William, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6
by A verified traveler
Posted 17 Jun 2024
Laura is one of the best managers I’ve ever met.
Comment from Hotel Management
19 Jun 2024 by Brand Experience Team, Hotel Management
Hi Matthew, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
Posted 16 Jun 2024
Great management.
Comment from Hotel Management
17 Jun 2024 by Brand Experience Team, Hotel Management
Hi Matthew,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 15 Jun 2024
Very nice service people. Property is in disrepair, needs significant upgrade. One bed's mattress was damaged.
Comment from Hotel Management
18 Jun 2024 by Brand Experience Team, Hotel Management
Hi Michael H.,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A verified traveler
Posted 10 Jun 2024
Hs
by A verified traveler
Posted 9 Jun 2024
Great staff and management.
by A verified traveler from Fort Collins
Posted 8 Jun 2024
Typical low cost motel. At least the staff was pleasant
by A verified traveler from JOHNSON CITY
Posted 5 Jun 2024
Close to the waterfalls
Comment from Hotel Management
6 Jun 2024 by Brand Experience Team, Hotel Management
Hi Debra,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 5 Jun 2024
Did the trick. We needed a good deal after arriving into Portland on a late flight before heading off to explore Mt. Hood region. A little noisy on side of building near highway but we were able to get a good night sleep nonetheless.
by A verified traveler from Jacksonville
Posted 4 Jun 2024
I almost froze to death. The heat did not work no matter what I tried. Finally doubled my blanket over me and tried to sleep, I told the front desk and their only reply was, "we'll report it". Room number was 225. maybe you can tell them that you have a very unhappy customer. Thanks.
Comment from Hotel Management
5 Jun 2024 by Brand Experience Team, Hotel Management
Hi Jack,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
