Ratings based on 833 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We stayed last night at check in the lady that was checking us in was making passes at my husband and giving me dirty looks the bedding was ripped and stained walls where very dirty while sleeping last night someone tried pushing in the door
by A verified traveler
Posted 21 May 2024
I've stayed here before, so the issues were not unexpected, but it's so close to my family. The people staying there trash it, and the staff did try - once while I was there - to blow all the garbage to the sides where employees picked it up. A strange guy went through all the garbage cans, pulled things out of them, hid under staircases to go through the stuff, then left it all over the place. But I was treated very nicely by the staff and really appreciated how helpful they were.
Comment from Hotel Management
31 May 2024 by Brand Experience Team, Hotel Management
Hi Lorraine, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
by A verified traveler
Posted 15 May 2024
The pool was not working.
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Anna, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
23 May 2024 by Brand Experience Team, Hotel Management
Hi Gloriak,Thank you for the amazing rating!! Maz K.#Team6
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
3 May 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A verified traveler
Posted 12 Apr 2024
Dirty
Comment from Hotel Management
23 Apr 2024 by Brand Experience Team, Hotel Management
Hi Spencer,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A verified traveler
Posted 11 Apr 2024
Bed sheets were stained. Like an oil stain and had made a request at least a month ago for wheelchair accessible and they didn’t. My brother who has disability had to talk up the stairs which was really hard for him
Comment from Hotel Management
23 Apr 2024 by Brand Experience Team, Hotel Management
Hi Kimberly,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Brand Experience Team, Hotel Management
Hi Rocky,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A verified traveler
Posted 6 Apr 2024
Key card had to be replaced several times and re-coded. Rooms smelled like cigarets in spite of being given non smoking rooms.
Comment from Hotel Management
17 Apr 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 2 Apr 2024
Room was visibly dirty. Sink was unusable jetting out water that splashed out all over the counter. TV is room was comically small. Booked for two nights but passed on the second night based off room conditions. I highly recommend spending extra $$$ for a better room elsewhere.
Comment from Hotel Management
11 Apr 2024 by Brand Experience Team, Hotel Management
Hi ShaunThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6
