Ratings based on 863 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
I would have given the hotel 4-5 stars. I booked a king suite and it was nice, quiet & roomy. Everything was nice until I checked out. The guy at the front desk was extremely rude to me. I was just going over the bill and had every right to question a few things. A hotel is a hospitality job and he failed in that department. I won't be returning to this hotel. I want to fully enjoy my stay from start to finish.
by A verified traveler
Posted 10 Apr 2024
Exceptional
Expensive but worth every $
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Jack, it's fantastic to know you felt your stay at Kimpton RiverPlace Hotel was well worth it! We endeavor to provide an exceptional and valuable experience for our guests. We eagerly anticipate your next visit.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Paul, thank you for your perfect score! We are overjoyed to hear that you enjoyed your stay at Kimpton RiverPlace Hotel. We eagerly await your next visit.
by A verified traveler
Posted 12 Mar 2024
Great service!
Comment from Hotel Management
12 Mar 2024 by Customer Service, Hotel Management
Kathryn, it's magnificent to know that you experienced exceptional service at Kimpton RiverPlace Hotel. Our team members strive to make each guest's stay memorable and your positive feedback is appreciated. We look forward to welcoming you back for another stellar visit.
by A verified traveler
Posted 5 Mar 2024
Very comfortable and cozy.
Comment from Hotel Management
5 Mar 2024 by Customer Service, Hotel Management
James, it's fantastic to hear that you found Kimpton RiverPlace Hotel to be very comfortable and cozy. We strive to provide our guests with a relaxing experience and we're glad we met your expectations. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 23 Feb 2024
I don't know if this is issue with the hotel or booking through expedia, I booked and paid for a king bed and ended up having a queen. When mentioned to hotel, they said we can't do anything and no refund because it is booked through expedia and that means whatever room is available to me I should get. Important detail to know. I stay in a hotel or b&b almost every month for years and this never happened to me.
Comment from Hotel Management
25 Feb 2024 by Customer Service, Hotel Management
Armin, we regret to hear that there was a mix-up in room selections during your stay. While booking channel complexities sometimes come into play, it's our priority to ensure the comfort and satisfaction of our guests. While we could not address the matter on-spot, we're certainly taking note of your experience. We appreciate your feedback as a seasoned traveler and hope you'll allow us another opportunity to serve you better.
by A verified traveler
Posted 19 Feb 2024
Property was ok, outside the property needs help and police
Comment from Hotel Management
21 Feb 2024 by Customer Service, Hotel Management
Michael, thank you for sharing your feedback. It's apparent you had mixed experiences during your stay. The exterior of the property is something we continuously work on improving. Additionally, we aim to maintain a safe and secure environment for all our guests, with security measures taken into account. We hope that on your next visit, you will witness improvements in these aspects.
by A verified traveler
Posted 30 Dec 2023
Valet was convenient, staff very attentive and kind.
Comment from Hotel Management
1 Jan 2024 by Customer Service, Hotel Management
Jason, we're thrilled to hear your kind words about your experience at Kimpton RiverPlace Hotel. It's wonderful to know the convenient valet service and attentiveness of our team members added value to your stay. Your feedback is much appreciated, and we look forward to your next visit!
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
17 Dec 2023 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Wayne! We hope to see you again soon at Kimpton RiverPlace Hotel so we can share yet another amazing experience!
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
15 Dec 2023 by Customer Service, Hotel Management
We appreciate your lovely rating, Ramakrishna!The satisfaction of our guests is important to us so we can't wait to see you back again at Kimpton RiverPlace Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
