Ratings based on 1,132 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Clean rooms, nice staff.
Comment from Hotel Management
12 May 2024 by GM , Hotel Management
Dear Christen, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 9 May 2024
We liked the location, near airport and the shuttle to the airport.
But we asked for the microwave repair to the reception, which was forgotten. After an hour we sent a text which worked.
They no longer accept a check, only cc.
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Dear Harold, It seems like there were some aspects of your stay that you enjoyed, but I apologize that we didn't meet all of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it with us. We will use your comments to identify areas that need improvement, and we hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 8 May 2024
Nicely remodeled
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear Douglas, I'm glad you enjoyed the updates to our hotel. Thank you for staying with us, and revisit us soon! Best, Ehab Barwaree, GM
by A verified traveler
Posted 7 May 2024
The resturaunt was advertised to be open and serving until 10 pm but wasnt.
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear LAURA J, Thank you for sharing this review, and I'm glad you enjoyed your stay overall. I'm sorry our restaurant hours did not meet your needs. I'm sorry you were inconvenienced. We welcome you to revisit us anytime! Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 5 May 2024
We were told that their parking for a week was safe and secure, fenced, and patroled. We were concerned when we seen a homeless camp up and around the corner. Upon returning our friends car had had its gas line cut. The gas gone of course, but it smelled inside and out and they would of been completely stranded on a Saturday night with no way home which was 2.5 jours away. We got them home , leaving their car which will need to be towed. Unfortunately it is sunday with no place open and they will have to deal with their insurance company. The hotel did offer them a room for the night but that still leaves them completely stranded. Nope, i will not be returning
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear sherri, We regret that your time with us didn't meet your expectations. I will be reaching out to you regarding your stay. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 4 May 2024
Transportation to and from the airport was difficult and lengthy. Waited 20 minutes for a shuttle van to pick me up at the airport and 45 to get me back to airport the next day.
Comment from Hotel Management
4 May 2024 by GM, Hotel Management
Dear Cynthia, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. I'm sorry for the shuttle delays. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 1 May 2024
Nothing great about the location, old and dirty. Unfriendly staff. Try new hotels at cascade station instead.
Comment from Hotel Management
2 May 2024 by GM, Hotel Management
Dear Oleg, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 29 Apr 2024
Perfect for the night before flight.
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
Dear Derek, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Ehab Barwaree, GM
by A verified traveler from Bellevue
Posted 28 Apr 2024
I really can’t think of anything negative to say. Nice staff, comfy beds, clean rooms and food/drink options on site.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Lizbeth, We appreciate your business and your kind review. Your positive feedback helps our staff and other guests know that they can expect a pleasant stay with us. We would love to have you back soon! Best, Ehab Barwaree, GM
by A verified traveler
Posted 26 Apr 2024
Lack of room service
Comment from Hotel Management
27 Apr 2024 by GM, Hotel Management
Dear Jennifer, Thank you for choosing us. We are sorry to hear that the lack of room service negatively impacted your stay. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Ehab Barwaree, GM
