Ratings based on 986 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Quiet and well priced for a one night stay, mattresses could really use updating though.
by A verified traveler
Posted 29 Mar 2024
Kudos to the Front Desk Agent, our check in qas smoothly
by A verified traveler
Posted 17 Mar 2024
The room equipment was effective. The towel rack was not properly attached and needed repair. Everything else was okay.
Comment from Hotel Management
19 Mar 2024 by Hotel Management, Hotel Management
Dear Lisa, We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. However, we will share your comments regarding the towel rack with the appropriate individuals. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management
by A verified traveler
Posted 17 Mar 2024
Nice
Comment from Hotel Management
19 Mar 2024 by Hotel Management , Hotel Management
Dear Jonathan, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
by A verified traveler from Bountiful
Posted 14 Mar 2024
This property could more parking spaces, at night you have to park on the street, can potentially not be safe
Comment from Hotel Management
15 Mar 2024 by Hotel Management , Hotel Management
Dear Christopher, We appreciate your feedback and apologize for any inconvenience caused by the parking situation. Rest assured, we are actively exploring solutions to improve parking availability for our guests' convenience and safety. Our priorities at Extended Stay America are your safety and comfort, and we look forward to welcoming you back for an even better experience.Sincerely,Hotel management
by A verified traveler
Posted 10 Mar 2024
Staff is great
by A verified traveler
Posted 7 Mar 2024
Wi Fi would not work
Comment from Hotel Management
8 Mar 2024 by Hotel Management, Hotel Management
Dear James, Thank you for taking the time to evaluate our hotel. We apologize for any issues you encountered with the Wi-Fi connection. We understand how vital this service is. Our service provider has been made aware of the problem, and we thank you for bringing this to our attention. We hope to welcome you back for a much-improved stay. Sincerely,Hotel Management
by A verified traveler
Posted 28 Feb 2024
by A verified traveler
Posted 11 Feb 2024
The staff was very nice although day perso had her child there that kept interrupting. Room was clean and neat. Furnishing we’re good bed was comfortable. But when I checked in at 3 PM the battery in the smoke detector was dead . It kept giving off this really loud beeping every 5 minutes. I called the front desk was told I can come do it now or you can wait for the maintenance man to do it on Monday. Told her to come do it. Finally after several calls to the front desk someone showed up at about 8 PM. Then said we do not have batteries for these. She removed the alarm altogether. I missed visiting hours at the hospital. But at least I will get to sleep tonight.
by A verified traveler
Posted 31 Jan 2024
Facility appeared understaffed and rooms were not ready at check in time. Full garbage bags were stacked in some of the walkways and parking lot. Longterm tenants had "settled in." Suggest one of the 3 buildings be dedicated to short term travelers. Room was average for the price. Cooking utensils, pots/pans/plates etc. had to be ordered at the front desk. Assume this is due to theft. Checkout clerk was cheery and helpful.
Comment from Hotel Management
1 Feb 2024 by Hotel Management , Hotel Management
Dear Karl, Thank you for taking the time to review your stay with us. We are glad that you were pleased with our check-out associate. However, please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
