Ratings based on 950 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Location was excellent
Receptionists were responsible and polite.
Breakfast was very bad( staff and service)
by A verified traveler
Posted 17 Jun 2024
In the heart of downtown Portland. Can walk or ride punlic transportation to get to anywhere you want to go. Very convenient
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Adam,It looks like you found your ideal getaway spot here in Portland. Thank you for making us your home away from home this weekend.You are just steps away from the best shopping and dining spots and we hope you took home some good memories. We'll see you again soon.Sincerely,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 17 Jun 2024
The staff was very accommodating and very nice. They gave great recommendations and were always available to assist in anyway possible.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Ashlynn,Your kind recognition of our team is a thrill to behold. Your perfect score is just the icing on the cake.Rest assured, your compliments will bring smiles all around and pride for a job well done. Please make it back soon.All the best,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Super nice hotel, walkable to everything, great and friendly service. They added a “convenience fee” and some other fees at check-in, didn’t expect that.. it was like $40/night extra so not insignificant. I thought I’d paid for the whole trip on Expedia when booking but they made me pay extra at the hotel. I think it’s like a cost-of-living fee.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Gabriel,Thanks for joining us to enjoy a Rose City getaway. Your high marks are appreciated and received with gratitude.We're sorry if the hotel fees were not clearly defined in your reservation confirmation and trust this was the only blemish on an otherwise comfortable and relaxing stay. We'd love to have you back with us again soon.Warmly,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Great customer service, great location and easy access to transit stations. Just valet your car and take the train or street car to places.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Jeffrey,We see that our ideal location downtown offered all the comforts and convenience you could ask for. Many thanks for your perfect score.The team will be beaming when we share your compliments for the caring service you enjoyed and we'd be delighted to have you join us again very soon.Stay in touch,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 16 Jun 2024
On June 9th, after checking out, I realized I had left an important suitcase at the front desk. Despite calling to confirm our check-out, the suitcase was not returned to us. The suitcase contains critical items for a patient, including a dental retainer essential for their treatment.
I have repeatedly contacted both the front desk and the manager about this urgent matter, but received no adequate response. The front desk gave me a contact number for someone named Carl, but my calls went unanswered.
On June 10th, the front desk assured me that the suitcase would be shipped by Friday. However, there was no update or communication by then. When I called again on Sunday, June 16th, a female staff member said the suitcase could be shipped that day. During this call, I overheard a male front desk employee say, "Oh, she's calling again," followed by a disrespectful laugh. This behavior is utterly unacceptable for a four-star hotel.
This experience has been distressing, especially given the urgency of the items in the suitcase. While the manager has been courteous, the front desk service has been deeply disappointing. The male front desk employee's behavior on Sunday at 10:33 AM significantly tarnished my impression of the hotel.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Xinran,Your recent stay with us is much appreciated and we sincerely apologize for the lack of follow-up to your important request.Please know this matter will receive my personal attention today and we apologize once more that you have had to wait to be reunited with your suitcase. We'll be addressing this service lapse with the front desk team as an opportunity to improve our follow-through and guest service.Sincerely,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 16 Jun 2024
The quality of this hotel has gone a bit downhill but it’s still nice and getting close to all the dining on Alder is great.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hi Travis,We're glad to welcome you back to Dossier and appreciate your loyalty. Your high marks are a highlight, although we note areas we can improve.We're always eager for feedback and hope your next visit will be flawless.Many thanks,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 14 Jun 2024
Good stay with friends! Parking is kinda hard and unsafe unless you valet park.
Comment from Hotel Management
17 Jun 2024 by JK, Hotel Management
Hello Roland Anthony,Nice to have you and yours with us for a Portland weekend getaway. Your high marks are much appreciated by the Dossier team.When the urge arises, please keep us top of mind for your next trip.With our thanks,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 12 Jun 2024
Stay was ok. But people who traveling for the first time to Portland and especially if you don't know about the parking situation. It's going to be hard.
Comment from Hotel Management
14 Jun 2024 by JK, Hotel Management
Hi Jinson,It was our pleasure to have you with us. Thanks for sharing your thoughts with our leadership team.We're pleased to offer valet parking for a smooth arrival, allowing everyone to settle in without concerns. We trust your stay was fully enjoyed after the challenging start of your stay.Please keep us in mind when your travel plans bring you back to The Rose City.Warm wishes,Matthew SkeltonGeneral Manager
by A verified traveler
Posted 10 Jun 2024
It was a great hotel, the beds were quite comfy. I was shocked by being charged a fee of $34 for use of the gym, coffee (which is only served until 7am) and other amenities.
Comment from Hotel Management
11 Jun 2024 by Emaleigh , Hotel Management
Thank you so much, Elizabeth for taking the time to review us. I apologize you were shocked by the amenity fee. We try to keep guests up to date by placing the fees on our website and updating them when things change. This fee is to help maintain those amenities for you and keep them open to all guests.
