Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
A very nice place
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Jennifer, thank you so much for your kind words. We're delighted that you enjoyed your stay at Crowne Plaza Portland-Lake Oswego. We're looking forward to welcoming you back!
by A verified traveler
Posted 17 May 2024
Beautiful and comfortable facility.
Bathroom light fixture was loose and wouldn't work all the time. Maintenance fixed it immediately.
The handicap shower allowed a puddle of water to accumulate at shower edge. It wouldn't flow toward the drain which had a loose grate.
Actually, besides these minor problems, we loved staying there and will stay again next time we come to Portland. We will get a regular room with a tub/shower.
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Theodore, thank you for your kind words about the Crowne Plaza Portland-Lake Oswego. We are glad you enjoyed the beautiful and comfortable facility. It is great to hear that the maintenance team addressed your bathroom light fixture promptly. We also appreciate your feedback on the shower setup and will take it into consideration for future improvements. We're delighted to know you'll be staying with us again on your next trip to Portland and look forward to welcoming you back.
by A verified traveler
Posted 12 May 2024
Great place to stay if in the Lake Oswego area for business.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
David, thank you for sharing your positive experience at Crowne Plaza Portland-Lake Oswego. We're thrilled to hear you enjoyed your business stay. We hope to welcome you back for any future visits to our area.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Cheri, it's wonderful to hear that your stay at the Crowne Plaza Portland-Lake Oswego met and perhaps even exceeded your expectations! We're glad you took the time to rate us, even without a detailed review. Your high rating speaks volumes. We look forward to having you with us again on your next visit to the area!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Carly, thank you for your perfect rating! We couldn't be more delighted you enjoyed your time at Crowne Plaza Portland-Lake Oswego. We sincerely hope you'll return for another stay in the future.
by A verified traveler
Posted 8 May 2024
Very convenient location with easy access from the I-5. Quiet neighbourhood.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
John, it's great to hear you found the location of Crowne Plaza Portland-Lake Oswego convenient and appreciated the tranquility of our surroundings. We're committed to ensuring our guests have a wonderful stay. Can't wait to welcome you back again soon!
by A verified traveler
Posted 7 May 2024
We have stayed here a few times and like this hotel. It is conveniently located and easy to get to. The lobby and bar are great. This time it seemed like the mattress is due to be replaced. Other than that, no complaints.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Marilyn, it's wonderful to hear that you appreciate the Crowne Plaza Portland-Lake Oswego's superb location and deluxe lobby and bar. We understand that optimal sleep quality is crucial, and we value your comments regarding the mattress. Rest assured, we always strive to ensure our guest rooms offer utmost comfort. We appreciate your continued patronage and look forward to welcoming you back for another comfortable stay in the future.
by A verified traveler
Posted 7 May 2024
Excellent location, quiet and safe with friendly staff.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Abdirahman, it's delightful to hear about your positive stay at Crowne Plaza Portland-Lake Oswego. Our team members are indeed committed to ensuring a warm experience in our serene and secure location. We hope to see you again for another remarkable visit.
by A verified traveler from Aurora
Posted 6 May 2024
I didn't like having to pay for parking
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Hello Lisa,Thank you for your feedback. At the Crowne Plaza Portland-Lake Oswego, we strive to maintain a balance between high-quality service and competitive pricing. We understand that some elements, such as parking fees, may seem unfavorable. However, these charges help to ensure safety and security for our guests. We appreciate your understanding and hope to serve you again in the future.
by A verified traveler
Posted 27 Apr 2024
I know they had a recent remodel but, it still seems very dated.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Rick, we appreciate your feedback. It's noteworthy that our recent renovations haven't fully met your expectations. We're continually working to modernize our amenities in an effort to enhance guest satisfaction. We hope to have another opportunity to impress you in the future.
