Ratings based on 508 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 12 May 2024
My sister was electrocuted twice by two different outlets I was electrocuted in the bathroom twice. And possibly was a camera on the TV or some sort of USB device on the TV. And the staff were sort of not the nicest at in the morning that evening was okay.
by A verified traveler
Posted 20 Apr 2024
Love the privacy and the create customer service
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 28 Mar 2024
None of the lamp plug in outlets worked, Tv had only one channel, and bed was basically cardboard.
by A verified traveler
Posted 25 Mar 2024
Great privacy along with amazing customer service!
by A verified traveler
Posted 25 Mar 2024
Hotel needs imporved maintenance (leaky faucets, shower curtain pulling from walls. Had no room cleaning for 3 days.
by A verified traveler
Posted 20 Mar 2024
Peaceful and quiet
Comment from Hotel Management
22 Mar 2024 by Super 8 , Hotel Management
Keegan, thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and hope that you will choose us on your next visit to Portales.
by A verified traveler
Posted 6 Mar 2024
Clean and peaceful
Comment from Hotel Management
7 Mar 2024 by Super 8 , Hotel Management
Dear [Guest's Name],Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be clean and peaceful during your stay. We hope that you will choose us for your next visit!
by A verified traveler
Posted 29 Feb 2024
Employees were amazing. But no tv, water wouldnt adjust in bathroom, it was scolding hot. Tiolet would not flush properly. No usb plug ins
But it was very clean.
Comment from Hotel Management
6 Mar 2024 by Super 8 , Hotel Management
Thank you for taking the time to share your feedback about your recent stay. We greatly appreciate your kind words regarding our amazing employees and are thrilled to hear that you found the hotel to be very clean.However, we sincerely apologize for the inconveniences you experienced with the TV, bathroom water temperature, toilet, and the absence of USB plug-ins. Your observations are invaluable, and we want to assure you that we are addressing these issues promptly to enhance the overall guest experience.We appreciate your understanding and patience.Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.
