Ratings based on 566 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
It was a nice facility with good employees. The room setup that we had wasnt the greatest. It was a pretty small room and the bed was in a position where you couldn't comfortably watch the television. Thepull out sofa matress was extremely old and stained horribly. My son refused to sleep on it. The refrigerator in the room didnt workand there wasnt a microwave. Other than that it was a pretty nice clean facility.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Jonathan, thank you for taking the time to provide your feedback. It is great to hear you found our facility clean and our team members accommodating. We appreciate your comments regarding the room setup and the condition of the amenities, and we understand how important these aspects are to a comfortable stay. Your insights are valuable to us and will be considered in our continuous efforts to improve. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 13 May 2024
Floor was wet in the room. Also no door seals on the shower so the bathroom floor gets wet. Theres no coffee station in the lobby. No included breakfast for $200 a night rates. Poor layout of the room. No bags in the garbage cans. Room did the job and overall was clean. But wont stay there again.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Chad, it's disappointing to hear about the inconveniences you faced during your stay. We regret you found the room's layout and certain aspects not up to par. While we understand your concerns about the absence of a coffee station in the lobby and breakfast inclusion, it allows us to reflect upon our offerings. However, it's heartening to know you found our cleanliness satisfactory. We wish you better experiences in your future travels.
by A verified traveler
Posted 12 May 2024
The front desk personnel are very friendly and very helpful. I love staying here!
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Sarah, it is wonderful to hear that you appreciate the warm and helpful nature of our team members at Courtyard Kalamazoo Portage. Your satisfaction is our greatest reward. We are thrilled you enjoy your stays with us and look forward to welcoming you back in the future.
by A verified traveler from howell
Posted 27 Apr 2024
Staff is friendly and the property is clean. also close to restaurants.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Anthony, it's exhilarating to hear you found our team at Courtyard Kalamazoo Portage to be amiable and our property well-maintained. We are also glad you appreciated our prime location close to dining options. Thank you for taking the time to share your experience. We look forward to your next visit!
by A verified traveler
Posted 21 Apr 2024
The bathroom sink area was noticeably unclean. Water spots on faucet, mirror, and there were hair clippings on the counter
It would’ve been nice if there was a microwave in the room.
The fridge in the room was a nice addition.
Bed was very comfy and the level of quietness was high, allowed for an uninterrupted sleep.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Joanna, thank you for taking the time to leave a review. It's regrettable to know that the cleanliness of the bathroom didn't meet your expectations, as we strive to uphold a high standard. Your feedback regarding the absence of a microwave will surely help us enhance our guest experience. We're thrilled to learn that our comfortable beds and quiet environment contributed to a restful stay. Please rest assured, at Courtyard Kalamazoo Portage, we continually endeavor to improve our service and we value your feedback. We look forward to the opportunity to welcome you back for an even better experience.
by A verified traveler
Posted 8 Apr 2024
Plenty of room to visit with family.
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Tanya, it's delightful to hear that the Courtyard Kalamazoo Portage provided ample space for your family gathering. We appreciate your kind words and hope to welcome you back in the future.
by A verified traveler
Posted 6 Apr 2024
Staff was outstanding, happy to accommodate any requests from pool towels to TV repair.. friendly conversation and excellent breakfast. Thanks for a great spring break.
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Shaun D., it brings us joy to hear about your fantastic stay at Courtyard Kalamazoo Portage. It's wonderful to know our dedicated team members were readily available to assist with your needs such as pool towels and TV maintenance. We're also glad you enjoyed our breakfast offer. Appreciating your kind words, we hope to be your first choice again when you're in town for your next spring break. Thank you for your positive feedback.
by A verified traveler from falls church
Posted 3 Apr 2024
My room was absolutely lovely and clean. And I was there to perform a very quick turnaround of 24 hours to pick up a service dog. Fact that this hotel has specific room set aside their pet friendly without disturbing other visitors is fantastic. Even though I was in a pet friendly room the actual room itself was wonderful with all the creature comforts intact.
Comment from Hotel Management
3 Apr 2024 by Customer Service, Hotel Management
Nichole, it's wonderful to hear you found your room at Courtyard Kalamazoo Portage to be enchanting and immaculate. We're glad our dedicated pet-friendly rooms made your service dog's pick-up process smoother and that these accommodations were still filled with all the comfortable amenities. We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 25 Mar 2024
The staff were friendly and helpful, and my room was clean. I was disappointed in the hot tub/pool, it looked dark and dirty, so we dod not use them.
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
Kari, we're thrilled you found our colleagues at the Courtyard Kalamazoo Portage to be friendly and helpful, and that your room was to your satisfaction. As for the pool area, we'll certainly take your feedback into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back soon for an even better stay.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Sharon, thank you for choosing Courtyard Kalamazoo Portage and for taking the time to leave a rating. Should you have any feedback or suggestions that you'd like to provide, we would be more than happy to hear them. It’s through insights like yours that we can continue to refine our hospitality. We look forward to serving you again in the future.
