Ratings based on 9 Verified Reviews
4.3 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Feb 2024
The property looked nice from the outside but not from the inside. Pool was dirty. Sheets dont get cleaned everyday. Place didnt smell good. Very loud at night due to the waves, felt like the roof was gonna fly off. Kept us up all night. Air conditioning didnt work in muggy hot weather. Big cockroaches everywhere. No room service. Location was ok. Overall not worth the price paid.
Comment from Hotel Management
17 Feb 2024 by Waves , Hotel Management
Hi there,Thank you for your review and our apologies if we did not meet your expectation but I can confirm that your villa was serviced everyday during your stay and the girls even change the sheets as requested. The pool was cleaned daily but as it's windy the leaves kept falling to the pool. The air con is working fine and with the wind and the waves we could not do anything about it as it's the south east wind. We thank you once again for your review. Kind regards, Waves at Surfside Management.
by A verified traveler
Posted 9 Jul 2023
Huge 3 bedroom property right on the ocean front. A family of five, we had a wonderful stay here. Katia was so friendly and helpful.
Comment from Hotel Management
12 Jul 2023 by Staff Surfside, Hotel Management
Hi Vanessa, Thank you for the great review and we're so glad you have enjoyed your stay with us.Thanks for choosing our property and we will definitely host you again. Tropical regards, Katia
by A verified traveler
Posted 13 Jun 2023 on Wotif
Beautiful beachfront bungalow.Excellent accommodation for big group. Kitchen is well equipped with 2 fridges
Comment from Hotel Management
16 Jun 2023 by Staff Surfside, Hotel Management
Thanks Wendy for the great review and thanks to you all for choosing to stay at our property. Will definitely host you again if you're thinking of coming back next time.Tropical regards
by A verified traveler
Posted 13 May 2023
Comment from Hotel Management
1 Jun 2023 by Staff Surfside, Hotel Management
Thank you so much for choosing to stay at our property. We will definitely host you again.Thanks
by A verified traveler
Posted 23 Jan 2023
This is a fantastic location for snorkeling and relaxing with an amazing view of the reef. It's only about 10min out of town,so getting a taxi is easy for shopping and dining.
Comment from Hotel Management
23 Jan 2023 by Staff Surfside, Hotel Management
Thanks Gavin for the wonderful review and thanks to you and your family for choosing to stay with us. We will definitely host you again. Thanks
by A verified traveler
Posted 7 Jan 2023
The staff were very friendly, kind and helpful. We were in the largest of the houses and the pool size was fabulous and not too deep. Plenty of relaxing pool ledges. Outdoor dining area. Inside 2 sitting rooms and good kitchen and every bedroom had a bathroom.
The property and surrounds are extremely well kept.
While this place has no cafe or restaurant there are good choices nearby.
I would highly recommend Waves at surfside and we will be returning
Comment from Hotel Management
7 Jan 2023 by Staff Surfside, Hotel Management
Thanks Fiona for your great review. Really appreciate it. On behalf of Waves at Surfside Management & staff we would like to thank you & your beautiful Family for choosing our property to spend your holiday. We will definitely host you again if you're thinking of coming back again. Thanks & kind regards, Katia
by A verified traveler
Perfect!!
Posted 19 Sep 2022 on HotelsWaves was perfect for us. There were 5 of us & the 3 bedroom, 3 bathroom villa with private pool was just perfect!
Katia was very helpful & accommodating.
Comment from Hotel Management
14 Oct 2022 by Staff Surfside, Hotel Management
Thanks Marie for your great review and thank you for choosing to stay at our property for your holiday. We will definitely host you again in the future. Thanks
by A verified traveler
Posted 19 Aug 2022 on Hotels
The property exceeded our expectations and the staff were really friendly and helpful.
Comment from Hotel Management
21 Aug 2022 by Staff Surfside, Hotel Management
Thank you for choosing Waves at Surfside for your holiday. We hope to see you again.
by A verified traveler
Posted 5 Nov 2019 on Lastminute
:) Perfect view. Property was right on the beach, 2 minute walk to Breakers (breakfast/lunch/dinner). Hosts were very helpful and reachable after-hours.
:( Wifi was not connected until the second day of our stay and was quite slow. Hot water was not turned on but was fixed within minutes.
Overall, very nice location and property.
