Ratings based on 253 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Zel, Hotel Management
Hi Troy,Thank you for your review.Hope to see you sometime again.
by A verified traveler
Posted 26 Jan 2024
Very quite and beautiful. It is somewhat far away from the next property, however, the city is still easily in walkable distance. Pretty much perfect
Comment from Hotel Management
26 Jan 2024 by Timothy, Hotel Management
Good afternoon Christian,Thank you for the review.It was a pleasure hosting you at the Fatumaru Lodge.We appreciate reviews as it helps us to identify and determine points to help us improve in our services.Thank you once again for choosing Fatumaru Lodge and we looking forward to have you back on your next holiday trip to Vanuatu.
by A verified traveler
Posted 10 Jan 2024
Was a clean and relaxing place to stay for our last night in Vanuatu. We did experience some issues with the electrics in our room switching on and off, but It seemed to come right eventually. Overall a pleasant stay, thanks!
Comment from Hotel Management
11 Jan 2024 by Ziel, Hotel Management
Hi Lewis,Thank you for taking the time to share your experience. Despite the initial electrical issues, we are pleased that your overall stay with us was pleasant. We have some big renovations planned, including the pool deck, next month -February. We hope to welcome you again for an even more seamless stay.
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Timothy & Team, Hotel Management
Good afternoon Lewis,Thank you for the great review.We love to say, it was a pleasure hosting you at the Fatumaru Lodge.We certainly thank you for highlighting point that could help us improve in our services.We promised that services will be much more standard the next time you visiting us at this time when we're looking forward for a massive renovation that will lift the quality of our services in few weeks time. We are more than happy to welcome you back on your next holiday trip to Vanuatu.
by A verified traveler from Melbourne
Posted 26 Oct 2023
The location is excellent, about 1.5 km to market and central of the city.
Comment from Hotel Management
27 Oct 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Algis, Thank you so much for your kind review! It was a pleasure having you at the lodge.
by A verified traveler
Posted 17 Oct 2023
I loved staying at the lodge. It is close to a lot of Port Villa's attractions and town. Lovely staff and facilities. My only issue was the hot water. I only managed 2 days out of 7 to get one. The weather was warm but not warm enough for a cold shower. I would still stay again at the lodge but would hope the hot water system will improve.
Comment from Hotel Management
17 Oct 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Julie, Thank you for your kind review. I am sorry to hear about the hot water problems you had. We are planning major renovations early next year, so we hope to see you again next time you choose to visit Vanuatu! Kind RegardsEbonieHotel Manager
by A verified traveler
Posted 9 Sep 2023
This was a small boutique hotel, fairly quiet and nice views over the lagoon.
The room was clean and the bed extremely comfortable, unfortunately we had several power outages through out our stay, at times became very difficult for my daughter and 12 week old baby especially in the evenings. It also interfered each time with the tv so ended up with no Netflix, which we only watched at bed time.
The pool was nice a few mosaic tiles missing on the steps, but nice and clean.
The decking around the pool in areas needs attention as a little unsafe.
It was a shame that the wooded louvre doors didn’t have mosquito netting on so we could have the slats open at night.
The staff were helpful
Comment from Hotel Management
22 Sep 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Paula, Thank you for your review and feedback. We have been continuing to look into the power outages. However, we have not had any recently. This suggests that it was likely an electrical appliance someone was using in another room that was tripping the power. We have some big renovations planned (including the pool deck!) in Feburary next year. We hope to see you again! Kind RegardsEbonie Hotel Manager
by A verified traveler
Posted 18 Aug 2023
It was lovely to be able to have a morning swim in the lagoon each day. An easy walk into town and multiple waterside restaurants and bars.
The hotel is a great compromise of being just far enough out of town to be quiet, but still walkable.
Comment from Hotel Management
27 Aug 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Caroline, Thank you so much for your lovely review! It was a pleasure having you at the lodge, and we hope to see you again sometime. Kind RegardsEbonieHotel Manager
by A verified traveler
Posted 31 May 2023 on Hotels
Comment from Hotel Management
2 Jun 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Itai, thank you so much for your wonderful review! It was a pleasure having you at the lodge, and we hope to see you again sometime. Kind RegardsEbonieHotel Manager
by A verified traveler
Posted 30 Apr 2023 on Wotif
The staff at Fatumaru were very friendly and helpful. Comfy bed with large mosquito net (essential!) and a beautiful water view to wake up to.
It's walkable to everything yet is super quiet so easy to get a good night's sleep.
As from other reviews, the dripping shower was still there so would recommend bringing ear plugs.
Also make sure you don't leave any food crumbs around as an ant party will arrive without delay.
Comment from Hotel Management
1 May 2023 by Ebonie - Hotel Manager, Hotel Management
Hi Michael, thank you so much for your review. We apologise for the dripping shower, we are in the process of renovating bathrooms to solve this issue! Kind RegardsEbonieHotel Manager
