Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Haven
Posted 2 Apr 2024
Great staff, great hotel
Comment from Hotel Management
2 Apr 2024 by Reception, Hotel Management
Dear Daryl,Thank you for choosing to stay at Rydges Port Macquarie.We are pleased to hear that you had an excellent stay.We look forward to welcoming you back in the near future.Kind Regards,Reception
by A verified traveler
Posted 23 Feb 2024
Rydges Port Macquarie is in a great location - everything required is in walking distance which is great
While the hotel common areas nice and modern - the furniture in the rooms is a little dated and worn - saying that though it had a smart tv with streaming from my phone which is always a bonus… the bed and pillows were great too
Comment from Hotel Management
28 Feb 2024 by Reception, Hotel Management
Dear Alan, Thank you for choosing to stay at Rydges Port Macquarie. We value the feedback you have provided as it gives us the chance to make improvements and to provide a higher level of service for the future.We are pleased that you had a great stay at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind Regards,Reception
by A verified traveler
Posted 23 Feb 2024
Lovely big room. Close to Waterfront and heaps of dining.
Comment from Hotel Management
28 Feb 2024 by Reception, Hotel Management
Dear Joan,Thank you for choosing to stay at Rydges Port Macquarie.We appreciate all feedback provided by guests.We are pleased that you enjoyed the picturesque water views, accommodation and dining facilities.We look forward to welcoming you pack in the near future.Kind Regards,Reception
by A verified traveler
Posted 22 Feb 2024 on Wotif
Parking was a problem. Also there was no Foxtel available. Otherwise a great hotel
Comment from Hotel Management
28 Feb 2024 by Reception, Hotel Management
Dear John,Thank you for choosing to stay at Rydges Port Macquarie.We appreciate all customer feedback.We are pleased that you had a great stay at Rydges Port Macquarie.Unfortunately car parking is an additional charge as it is managed by a third party. Guests are only able to login to Foxtel, Netflix and other services should they have their own accounts.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception
by A verified traveler
Posted 20 Feb 2024 on Wotif
No option for light breakfast only
High cost of parking when viewed against tariiff
Comment from Hotel Management
20 Feb 2024 by Reception, Hotel Management
Dear Ian,Thank you for choosing to stay at Rydges Port Macquarie.We value all customer as it gives us the opportunity to further improve and better the customer experience.Car parking is managed by a third party, hence the additional 25 per night for parking.Alternate breakfast options are available at Zebu Bar if you are looking for something lighter.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception
by A verified traveler
Posted 20 Feb 2024 on Wotif
The property was in need of a refurbishment over all even if it was floor by floor one per year
Comment from Hotel Management
21 Feb 2024 by Reception, Hotel Management
Dear John,Thank you for choosing to stay at Rydges Port Macquarie.We value all customer feedback as it gives us to opportunity to improve the customer experience in the future.The hotel rooms are undergoing major renovations this year.We look forward to being able to welcome you back to experience the newly refurbished rooms.Kind Regards,Reception
by A verified traveler
Posted 18 Feb 2024 on Lastminute
Fantastic view and location. Also loved the pool. Parking easy and convenient.
Furniture was functional but starting to look a little tired.
Comment from Hotel Management
19 Feb 2024 by Reception, Hotel Management
Dear Bradley,Thank you for choosing to stay at Rydges Port Macquarie.We are pleased that the enjoyed the hotel and facilities.All hotel rooms are undergoing major refurbishments this year.We look forward to welcoming you back in the near future.Kind Regards,Reception
by A verified traveler
Posted 18 Feb 2024 on Wotif
Getting tired and needs update.
Comment from Hotel Management
19 Feb 2024 by Reception, Hotel Management
Dear Gary,Thank you for choosing to stay at Rydges Port Macquarie.We sincerely value your feedback as it gives us the opportunity to improve areas to further better the customer experience.I apologise that the room was not up to standard.All hotel rooms are undergoing major renovations this year.We look forward to welcoming you back to experience these refurbishments.Kind Regards,Reception
by A verified traveler
Posted 18 Feb 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by Reception, Hotel Management
Dear Juliet,Thank you for choosing to stay at Rydges Port Macquarie.We are pleased to hear that you enjoyed your stay with us.We appreciate your feedback as it will enable us to make improvements to make the guest experience better in the future.We look forward to welcoming you back in the near future.Kind Regards,Reception
by A verified traveler
Posted 17 Feb 2024 on Wotif
It’s was a pretty average experience. Nothing exceptional to share with friends and family. Room 126 probably one of the worst rooms we’ve stayed at for the price. Bathroom floor was wet from water leak our entire stay. Filthy curtains. Flat pillows. View of the bottle shop and car park was underwhelming. Free street parking ok if bothered to move car every two hours after 10.30am. Extra $25 a day for under cover parking on top of room fees a cash grab. Night staff unenthusiastic and sloppy. Positives - The day staff were pleasant and friendly and the location to shops and town green were exceptional and the room was large and the perfect temperature.
Comment from Hotel Management
19 Feb 2024 by Reception, Hotel Management
Dear Eliza,Thank you for choosing to stay at Rydges Port Macquarie.We value all customer feedback as it gives us the opportunity to make improvements where required in order to better the customer experience.I apologise that your stay did not meet expectations and that you encountered a few issues.All hotel rooms are undergoing major renovations this year.Car parking is an additional 25 per night as it is managed by a third party.I will ensure that all your feedback is passed onto respective departments so that the issues you have raised can be addressed.We look forward to being able to welcome you back to the hotel to experience the room refurbishments and to have a memorable stay.Kind Regards,Reception
