Ratings based on 35 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
5 Dec 2023 by Henrietta, Hotel Management
Good day Mr. Chanel,Thank you for posting your reviews on Expedia.The touch points raised would be looked into.I like forward to welcoming you on your next stay.Best Regards,HenriettaGuest Services Manager
by A verified traveler
Posted 26 Oct 2023
Property looks ok, Staff, customer services was a shamble. My intercom was nonfunctional, after serveral request for it to be fix, it wasn't fixed for the duration of my stay and without an explanation. Towels were never available when needed. Receptionist were non interested to request.
Its was so disappointing.
Comment from Hotel Management
26 Oct 2023 by henrietta, Hotel Management
Good day Mr Emmanuel,Thank you for sharing your feedback.Management is dismayed that you didn't enjoy your stay.The touch points mentioned are being worked on to ensure that your next stay is memorable.Thank you,Best Regards,Henrietta
by A verified traveler
Posted 12 Apr 2022
by A verified traveler
A lovely week
Posted 4 Apr 2022 on HotelsWonderful stay with friendly staff. The outside restaurant was lovely. The bedrooms were very fresh every day. Only complaint is the pool wasn’t clean enough to swim. I would stay here again and again.
Comment from Hotel Management
5 Apr 2022 by Henrietta, Hotel Management
Good day Ms. Price,
Thank you for sharing your comment.
We are delighted to read that your stay was good.
We look forward to welcoming you soon on your next visit to Port Harcourt.
The touch point raised concerning the swimming pool would be addressed.
Thank you and Best Regards.
by A verified traveler
Posted 9 Mar 2022 on Hotels
Comment from Hotel Management
10 Mar 2022 by Henrietta, Hotel Management
Good day Mr. Rowland,
Thank you for your positive review.
The team looks forward to welcoming you back to Swiss Spirit Hotel and Suites Danag.
Thank you,
Best Regards,
Henrietta
Guest Services Manager
by A verified traveler
Posted 31 Jan 2022
This hotel is very unprofessional. Starting from the gate. The gate man did not even welcome the guest properly. When the opened the gate the first thing the gate man said was your horn is too loud.!! Can you imagine. Now Moving on to the receptionist who was not available. I Waited for almost 15mins before the receptionist showed up. She claimed she was out for lunch. Another issue was the porter. He was so rude.instead of taking responsibility of the non working internet and air condition. He was busy showing off bad attitude. The name is a fraud, this hotel uses the picture on the website to attract and reap off customers. It is totally different from what you see on the pictures . You beg for towel . The rooms smell awful. It was plain and simple a waste. The porter had the audacity to tell me we only give out one towel per guest. In as much as the towel was dirty. Room was dirty and dusty. Even down to the bedsheets. I checked out immediately because i felt unsafe and scared for my health . I told them i will ask for my money back because what i paid for was not what was offered. The receptionist said she will inform their manager. This was a horrible experience .
Comment from Hotel Management
31 Jan 2022 by Henrietta, Hotel Management
Good day Mr. Jude,
The hotel sincerely wishes to express its apologies over your experience yesterday.
Be rest assured the matter would be properly handled to prevent any future re-occurrences.
Our staff are highly trained and your experience came as a shock to the entire team.
We will do well to take care of the touch points that you mentioned.
Looking forward to making your next experience more beautiful.
Thank you,
Best regards,
Henrietta
Guest Services Manager
.
by A verified traveler
Posted 25 Nov 2021
by A verified traveler
Posted 13 Nov 2021
by A verified traveler
Posted 3 Oct 2021 on Hotels
Comment from Hotel Management
4 Oct 2021 by Christiana A, Hotel Management
Dear Guest,
Thank you for sharing your rating with us on Expedia.
We appreciate you for choosing to stay with us and look forward to welcoming you on your next visit.
Best regards
Christiana A
AGM
by A verified traveler
Posted 30 Sep 2021
There was nothing to like. The hotel is very unprofessional especially the guy that pose as IT manager instead of taking responsibility non working internet, blames it on the guests.
The name is a fraud, that use that to attract and reap off customers. You beg for towel, toilet paper. The rooms smell awful. It was plain and simple a waste.
I told them i will ask for my money back from because what i paid for was not what was offered, no internet etc
Comment from Hotel Management
5 Oct 2021 by Christiana A, Hotel Management
Dear Mr. Gideon
Thank you very much for taking the time to share your feedback following your recent stay with us at Swiss Spirit Hotel & Suites Danag Port Harcourt.
We are dismayed to learn that you were not satisfied with our services during your stay. We would like to share our explanation and response to your review.
Following our investigations, we understood that upon your check-in, we made available all of our room's amenities. You requested to have additional amenities which we gladly provided to you.
Our IT personnel received your complaint of poor internet connection and when assisting he found out that you were unable to connect to a restricted website from your device. However, he was able to connect to other websites which worked perfectly.
We also met with you to find suitable solutions to make your stay an enjoyable one, however, we are dismayed to read that we were not able to meet your expectations.
Together with the Management Team, we will look at the possible improvements which we will gladly share with you, should we have an opportunity to welcome back at Swiss Spirit Hotel & Suites Danag in the future.
Sincerely,
Christiana A
AGM
