Ratings based on 124 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024 on Hotels
The Palm Marina is an excellent 5 star hotel. The staff cpuldnt have been more helpful and like all Tunisians very friendlly.
The food was plentiful and a good variety. In particular i lloved the dessert cakes, perhaps a little too much!
I made use of the indoor pool.amd gum while i was there
Overall i cant recommend the Palm Marina highly emough.
Comment from Hotel Management
21 Feb 2024 by palmmarina, Hotel Management
Dear Mr. Michael,We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. All the teams thank you again and look forward to seeing you again very soon in our establishment to give you a new exceptional experience.Regards,
by A verified traveler from port mcnicoll
Posted 21 Dec 2023
Everything is good
Comment from Hotel Management
27 Dec 2023 by Palm marina, Hotel Management
Dear Zouhir,We want to thank you for your comment and for the excellent rating.We hope to see you soon in our hotel EL Mouradi Palm Marina.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Palm Marina, Hotel Management
Dear Nadia,We are sorry to read that the service and services we offer to our customers did not meet your expectations.Unfortunately we receive your feedback late and we hope to have an opportunity to satisfy you and regain your trust.looking forward to seeing you again next time in our hotel.
by A verified traveler
Posted 11 Oct 2023
Everything
Comment from Hotel Management
14 Oct 2023 by Palmmarina, Hotel Management
Dear Olena, We would like to thank you for taking the time taken to share your review following your stay at El Mouradi Palm Marina Hotel.see you soon
by A verified traveler
Posted 5 Jul 2023 on Hotels
Wifi doesn’t work at all, fridge , safe doesn’t work, tv doesn’t work and to old what could be at any hotels . Food is not fresh and bad quality- rating- 2 of 10. Sorry, but nor recommend to no-one.
Comment from Hotel Management
5 Jul 2023 by elmouradi palmmarina, Hotel Management
Dear Our Guest,Thank you for taking the time available to comment on our hotel and thank you for enjoying being with us.We are sorry to read that the service and benefits we offer our customers have not met your expectations.We understand your opinion and it will be forwarded to the relevant department.Our team is continually looking to improve the services of the hotel and your opinion will be taken into account and we will do everything to correct it.We wish to see you again another time to welcome you to our Hotel again.
by A verified traveler
Going bankrupt!
Posted 14 Sep 2022 on HotelsFirst room was not what I had reserved and the a/c didn't work. They didn't move us until the next afternoon. Then this room was full of ants and extremely noisy. Bed was like laying on a board. We heard noise from the elevator, ping pong table until 2am, disco until 2am, maid service room elevator from 8am-8pm, elevator outside the room all hours of the day and night! The hotel was not air conditioned properly. It was hot everywhere! The bar tender said they are going bankrupt and closing on the 20th of September. They ran out of alcohol too.
by A verified traveler
Posted 29 Aug 2022
by A verified traveler
Posted 26 Jul 2022
The worst hotel I ever visit my entire life
The room smell like a dead rat
The carpet in the room and the hall way are very dirty
Bed bugs in the room
The furniture are very old
This hotel doesn’t deserve even one star
It’s worse than a motel
Very very very very dirty the rooms and they stink like a dead animal inside and I end up with leaving the hotel the same day and Expedia gave me my money back and help me to find another hotel
Comment from Hotel Management
26 Jul 2022 by palmmarina, Hotel Management
Dear Client,
It is with great attention that we learn your impression of your stay in our establishment. It is also with regret that we note your disappointment.
Your observations relating to our hotel services do not leave us indifferent and we really regret knowing that you are upset without having made these remarks to a member of our management.
We remain attentive and at the entire disposal of our guests to immediately remedy any inconvenience and/or respond to any request as far as possible.
Nevertheless, your opinion remains personal and is not representative of the quality of our usual services, provided to all of our guests.
We sincerely hope to be able to regain your trust and provide you with services that meet your expectations on your next visit.
Looking forward to welcoming you again and welcoming you,
Best regards.
The Management of the EL MOURADI PALM MARINA hotel
by A verified traveler
Posted 19 Jun 2022 on Hotels
Service and quality of food was disappointing 😞 . This is an over rated five star its more like a 3 stars all inclusive cheap holiday.
overall disappointing 😞
Comment from Hotel Management
20 Jun 2022 by palmmarina, Hotel Management
Dear Client,
Thank you for taking the time to submit your comments.
Given the impressions reported, we would have preferred to learn about them, directly, during your stay in order to discuss them together and remedy them, immediately, to fully satisfy you and meet your expectations. However, we hope to be able to regain your trust by ensuring that you have a pleasant and comfortable stay on your next visit to us.
Best regards,
The Management of the EL MOURADI PALM MARINA hotel
by A verified traveler
Amazing place to stay
Posted 16 May 2022 on HotelsWas really a beautiful hotel , lobby and reception area was so beautiful . We booked all inclusive and enjoyed the variety of the buffett fir breakfast linch and supper . They also offered snacks at 11 . Beautiful pool with lots of activities to enjoy such as beach volley ball ,ping pong ,darts . They also have a in hotel disco , it was ok honestly . They have a dj but they dont change the music . Each night it was the same line up of music which made it incredibly boreing .
Comment from Hotel Management
17 May 2022 by palmmarina, Hotel Management
Dear customer;
We would like to thank you for the time taken to review your nice experience .
Knowing that we have met all your expectations is the greatest reward for us. Also, it is with pleasure that we shared your warm comment with all our teams and we can assure you that everyone was very touched.
Nevertheless, we will be sure to share your opinion about our dj with the animation manager. We sincerely hope to regain your trust and welcome you again, to offer you a stay that fully meets your expectations.
cordially
The Management of the EL MOURADI Palm Marina hotel.
