Ratings based on 217 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The beach was nice and clean. The swimming pool was a good size and had areas were you could lay down which was nice.
The rooms were spacious but were in need of renovation and a deep clean. The corridor walls and carpets were horrendous. The corridors are in need of a huge revamp. The energy saving light sensors were very delayed and did not stay on for very long.
The hotel was advertised as having 5 restaurants, however there was just the buffet and one themed restaurant. The food was very canteen like and we resorted to either ordering take away or going to other restaurants in the area. The drinks in the bars are local drinks and if you want the branded drinks you need to pay a additional surcharge.
The entertainment was ok. The pool tables need servicing. There is a shop on site where you can buy snacks. All in all a very average stay.
by A verified traveler
Posted 3 Jun 2024
We stayed as a family of 10 for 6 nights. The reception staff were welcoming and check in was quick and easy.
The staff and animations team were really good. They would always try and get the guests involved in the entertainment and activities.
The rooms are spacious but are in need of renovation and a deep clean. Bring your own shower gel, as we asked everyday for a top up but never got any. The walls and carpets in the corridors are horrendous. The corridors make you feel like you need a shower after walking through them. They have energy saving lights in the corridors which is a good idea, however half the sensors do not work so you have to walk in darkness. My father who is 84 and walks with a walking stick nearly fell on numerous occasions. There’s random equipment left in the stair wells which is a hazard. The elevators were volatile and some were out of action.
The swimming pool was a good size, it was clean and had an area where you could lay down. The spa facilities were not great, average at best. We decided to book some treatments and the massage was good.
The drinks are local drinks. If you wanted branded spirits there was an additional surcharge. The hotel is advertised as having 5 restaurants but actually there is the buffet restaurant and one themed restaurant. There was a variety of food, however it was very canteen like.
The beach was nice and clean. Unfortunately you get vendors trying to sell you things which leave you unable to relax.
by A verified traveler
Vraiment déçu
Posted 24 Feb 2024 on HotelsDepuis des années je vais à cet hôtel depuis novembre 2023 un nouveau directeur le service à clientèle n est pas le même satisfaction du client n est pas son premier choix
Une nouvelle gouvernante qui cri sur les femme de chambre devant la clientèle aucun professionnalisme
Vraiment déçu de mon séjour cette fois là
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Posted 3 Feb 2024
The property is calm . Food is not as expected for a five star property neither services, they have a delicious fruit salad. Lotfi on the bar was so friendly and helpful as well as Najeh. Expected more from other departments.
by A verified traveler
Posted 11 Jan 2024
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 27 Dec 2023 on Hotels
