Ratings based on 83 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2023
by A verified traveler
Posted 9 Sep 2023
by A verified traveler
Posted 24 Jun 2023 on Wotif
The property itself is great and the swim out room we stayed in was fantastic. The only issue I had with the place was that they do not heat the pool in Winter. I realise the weather is warm but it’s not hot so the pool water doesn’t warm up on its own. I thought that with a huge pool like that they would want people to swim in it however my kids only went in once.
by A verified traveler
Posted 15 Apr 2023 on Wotif
by A verified traveler
Posted 15 Mar 2023 on Lastminute
Loved that our apartment comfortably fitted 6 adults and the pool was amazing. Also loved the beach access.
by A verified traveler
Posted 8 Mar 2023 on Wotif
I booked through wotif and when I arrived at the resort they knew nothing about my booking!!! They didn’t know who wotif was let alone have our booking.
We had no where to go as we had no car and limited funds. I tried to cancel the booking and it said I was unable to due to it being after 6:00 pm - ( it was still 5:30 pm in brissy at this time). I argued the point and they said I’d have to pay a $300 cancellation fee. I explained to her that the resort doesn’t even have our booking so why am I getting hit with a $300 fee? Told me this was their policy. I argued the point and she said she would escalate my case and would hear back within 72 hrs. In meantime we still had no where to stay. We had to pay $600 to stay 2 nights with this resort until we could figure out what to do.
I check my emails in the morning and I see there is an email at 12:30am telling me how to get into the facility (which was the sea temple) to enjoy my stay. What was I supposed to do from 2:00 pm the day before when I needed it!!!
I receive another email after 72 hrs from Wotif telling me that they are sorry but they cannot waiver the $300 fee. I called my bank and deactivated my account so no monies could be taken out.
I am NEVER ever going to book through Wotif again….NEVER!!! So if someon is reading this take note of what happened to us.
by A verified traveler
Posted 24 Jan 2023 on Lastminute
by A verified traveler
Posted 19 Nov 2022 on Hotels
by A verified traveler
Posted 13 Nov 2022 on Wotif
by A verified traveler
Posted 7 Nov 2022 on Lastminute
Stayed in apartment 228 for 7 nights. The room was spacious and plenty of room for a family of 4. A little aged and could do with some updates. Pool was great, only 1 resturant on site with limited menu.
Overall a good stay.
