Ratings based on 596 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
This was by far the worst experience I've ever had with any hotel... It was bad from the moment I walked in and my girlfriend went to use the restroom .. upon entering said restroom she saw the office person but thankfully just zipping up his pants. Didn't bother to lock the door. So after that we checked in and got our room. As we entered the room the smell of smoke was very strong and just a dirty musty smell all together.. then we noticed that the room looked nothing like the room on the website.there was a piece of carpet stapled to the wall that was falling off and staples littered the area. Then we noticed the black mold on the wall. At that point we were done. I approached the front desk and told them my concerns and after about 20 min I finally was told that I would get my money back .. as I walked away I was alerted by by bank that yet another charge had been added in the amount I was to be refunded. So with out going into a lot of details I was double charged and refunded only one .. I then called the manager to see what was going on and she hung up on me after saying it's not her problem. This place is a complete scam and not fit for human habitation.. ease save yourself the horrible memory and boom somewhere else. A garbage can on the beach would be better ...
by A verified traveler
Posted 16 Jun 2024
Good view of Lake Erie.
by A verified traveler
Posted 15 Jun 2024
Upon arrival we noticed the building covered with Mayflies, trash cans overflowing, we got our room it was clean and tidy low water pressure and toilet seat was broken, we went out to the pool area the chairs were and surrounding areas ( fences,tables,etc) had spider webs full of mayflies,also i guess someone had a party, there were pizza boxes, beer bottles and trash all over overall it was a decent stay just needs a good weekly cleaning on the outside and maybe some fresh paint
Comment from Hotel Management
16 Jun 2024 by Hotel Manager , Hotel Management
Dear Charles,Thank you for sharing your feedback about your recent stay. We apologize for the issues you encountered with cleanliness and maintenance around the property, including the low water pressure and broken toilet seat in your room, as well as the condition of the pool area. Your comments will be shared with our maintenance and housekeeping teams to address these issues promptly. We appreciate your understanding and hope to improve our facilities for a more enjoyable experience during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
The sheets were dirty. The bathroom was not clean. Desk clerk was not friendly.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Sharon,Thank you for your feedback. We understand that the cleanliness of the room and the interaction with the desk clerk did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests. We are indeed working on improvements. Your feedback is valuable in helping us improve our services. Thank you for choosing to stay with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Was put in two different rooms on 6/7/24 both crawling with bed bugs. The front desk associate was very apologize. Dont advise anyone to stay here hotel dirty and shady le walki g around dri king and doimg drugs in the parking lot.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Kenneth,We appreciate your feedback. It's clear that your experience did not live up to your expectations, and for that, we apologize. The concerns you raised about cleanliness, safety, and bed bugs are being taken seriously. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug-free. Also, we never tolerate drugs or other such substances around our hotel or nearby premises of our property. We are committed to creating comfortable and inviting atmospheres for all our guests and are actively working on enhancements. Your input is crucial for us to refine our services. Thank you for selecting our establishment for your stay. We look forward to the chance to provide you with a superior experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Friendly staff. Basic hotel
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Nelly,Thank you for your feedback and for rating us 4 out of 5. We're delighted to hear that you found our staff friendly. We strive to provide a comfortable and welcoming environment for all our guests. Your feedback is valuable in helping us improve our services. Thank you for choosing to stay with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Monica,Thank you for the 3 out of 5 rating. Please share your opinions that could help us elevate our hotel service from a 3 to a 5. We value your feedback and look forward to your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jun 2024
The only downfall was the timing of when the pool was cleaned, and how the chairs still had spider webs connected to the tables and chairs
Comment from Hotel Management
5 Jun 2024 by Hotel Manager , Hotel Management
Dear Paul,Thank you for your feedback. We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the timing of pool cleaning and the presence of spiderwebs. Your comments are valuable, and we'll address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
Having a dog in the swimming pool does not look good in a hotel
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Jefferson,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of a dog in the swimming pool area. Our policies prohibit animals in this area for the comfort and safety of all our guests. We'll address this matter to ensure a pleasant experience for everyone. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Great location and view!! We were very pleased with everything! Thanks
Comment from Hotel Management
14 May 2024 by Hotel Manager , Hotel Management
Dear Steve,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our great location and view, and that you were pleased with everything during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations. We appreciate your comments and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
