Ratings based on 130 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
Our Cruise line was quarantined on Mauritius port and we couldn’t disembark. I tried canceling but they didn’t except it so I had to pay for it and we didn’t go.
Comment from Hotel Management
5 Apr 2024 by Warren Bacchus, Hotel Management
Dear valued guest, We would like to inform you that our team has been diligently addressing this recent issue and has reached out proactively to each client to gather their insurance details for a seamless reimbursement process. If you had communicated these details with us, we would have done the necessary arrangements promptly. Your cooperation is greatly appreciated in such cases, and we remain committed to resolving the issue with the utmost attention. Warm regards, Lorenzo De Martin – General Manager
by A verified traveler
Posted 2 Mar 2024
It was a beautiful and quite hotel, perfect for what we needed and wanted for that one day.
Comment from Hotel Management
22 Mar 2024 by Warren Bacchus, Hotel Management
Dear valued guest, Thank you for your kind words about our hotel! We’re delighted to hear that you enjoyed your stay. By the way, did you have the opportunity to dine at our two exquisite restaurants, La Fourchette for Mediterranean dishes and Izumi for Japanese specialties? We’d love to know if you were able to experience their unique culinary delights. Warm regards, Warren Bacchus – General Manager
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
22 Mar 2024 by Warren Bacchus, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 20 Jan 2024
A very nice all-in-one resort.
Comment from Hotel Management
29 Jan 2024 by Warren Bacchus, Hotel Management
Dear valued guest, Thank you for your kind words about our hotel. We are glad to hear that you enjoyed your stay with us. We are curious to know if you made the most of our 2 restaurants, La Fourchette and Izumi. La Fourchette offers a variety of delicious Mediterranean dishes, while Izumi serves authentic Teppanyaki and sushi. Did you try any of their specialties? What did you think of them? We appreciate your feedback and hope to see you again soon. Have a wonderful day! Warm regards, Warren Bacchus – General Manager
by A verified traveler
Disappointing stay at the hotel
Posted 15 Jan 2024 on HotelsThe hotel is a disappointment. Our room had no bathroom towels and we had to ask for them. We found a hair strand on the bedsheet. Dinner service was non existent and the food quality was very poor. Ditto for breakfast. The only highlight of our stay was the delightful pizza we had for lunch. It is definitely not somewhere we will be staying again.
Comment from Hotel Management
29 Jan 2024 by Warren Bacchus, Hotel Management
Dear valued guest, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are very sorry to hear that you were disappointed with your experience and that we did not meet your expectations. We apologize for the inconveniences caused. This is not our usual standard and we have addressed these issues with our staff to ensure that the necessary actions are taken. We value your feedback and we hope that you will give us another chance to make it up to you in the future. Thank you for choosing our hotel and we hope to see you again soon.Warm regards, Warren Bacchus – General Manager
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
29 Jan 2024 by Warren Bacchus, Hotel Management
Thank you for the rating.
by A verified traveler from Roche Noire
Posted 8 Oct 2023
Horrible.. breakfast would be better in a 35 dollar bed and breakfast..
Comment from Hotel Management
3 Nov 2023 by Warren Bacchus, Hotel Management
Dear valued guest, Thank you for your review. We appreciate your feedback and we are sorry to hear that you were not satisfied with our breakfast. We would like to inform you that we have more than 20 selections on our breakfast menu to choose from, including a full English breakfast, pancakes and waffles and also healthy options. We hope that you will give us another chance to serve you better in the future. Warm regards, Warren Bacchus – General Manager
by A verified traveler
Business stay, pleasant but restaurants overrated
Posted 16 Jul 2023 on HotelsBusiness stay for 3 nights. Was comfortable and room nice, spacious and clean. Staff friendly and helpful. Two restaurants at the hotel was overrated for me, had better meals for cheaper at restaurants off site. This is the one area I would recommend to be improved. Airport transfers were arranged by front desk, very helpful, but the return transfer were late in arriving.
Comment from Hotel Management
25 Jul 2023 by Warren Bacchus, Hotel Management
Dear valued guest, Thank you for your kind review. We are delighted to hear that you enjoyed a comfortable and pleasant stay at our hotel. We value your feedback on our restaurants. Kindly note that we use high quality ingredients and we are proud of Izumi restaurant as well, which is famous for teppanyaki and live cooking with our Asian chefs. We are sorry for the inconvenience caused by the delay in your return transfer and we will make sure to prevent such issues in the future. We also hope you had some relax time at our I spa club, which offers a variety of spa treatments and facilities. Thank you for choosing our hotel and we look forward to welcoming you again soon. Warm regards, Warren Bacchus - General Manager
by A verified traveler
Posted 21 May 2023 on Hotels
by A verified traveler
Blissful!
Posted 31 Mar 2023 on HotelsWe had a wonderful two days at this hotel. The staff are well trained and the service was exceptional. The food was delicious and our room was immaculate and very comfortable. A 5-star experience!!
