Ratings based on 3 Verified Reviews
4.7 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grove City
Posted 6 Jan 2024
Nice staff
by A verified traveler from Los Angeles
DO NOT BOOK THIS HOTEL
Posted 18 Dec 2017-Booked this hotel, and upon arrival, staff had no idea we were coming (did not have reservation in hand).
-We waited for 30 minutes while they prepared the room. This involved several phone calls back and forth between the "front desk" and whoever else is in charge. I had to repeatedly show my reservation from my cell phone.
-Then after waiting for 30 minutes (for a room to be set up), we were given a room that did not at all match the description online. While it was a nice enough clean room, it was more expensive than better hotels in the area.
-We decided to leave because we did not want to stay there, and I have been unable to get a refund.
-The restaurant was not open when we were there.
-Do not book this hotel. It is overselling itself, and the service is quite poor. Though people were friendly, it was clear that the establishment is new, has had few if any guests, and does not know how to provide services befitting of it's price point.
Comment from Hotel Management
22 Dec 2017 by AO, Hotel Management
Good Morning R.
We are really sorry that did not happen how you expected it. Thanks for giving your feedback,this will certainly help us improve our service.
We knew you did not stay and I,myself tried to contact you so you can get your money back via Expedia because we did not take it from their vitual Card. i wrote you on expedia, tried to find you on Instagram and wrote someone called Rupinder Kaur Legha(no idea if its really you) on messenger asking you to contact expedia to get your refund. I think your money is still available if you contact them they can refund you,Gal Tower does not have your money.
Thank you
by REGINALD
Posted 30 May 2017 on Hotels
This is a high end luxury hotel. The suite was beautiful, super clean, very modern with amazing views of the city. The staff was very friendly and accommodating
