Ratings based on 92 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 21 Apr 2024
The hotel is very clean, the staff is very friendly and they have the best breakfast buffet I've ever had.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Brandi, Thank you for being our guest and for sharing with other travelers. We strive to make every guest feel at home with attentive service, delicious breakfast offerings, and spotless property, so it is delightful to know that you thoroughly enjoyed your stay at Residence Inn Port Arthur! Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.Cody Ledsworth, General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Elizabeth, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Residence Inn Port Arthur. We look forward to welcoming you back on your next visit.Cody Ledsworth, General Manager
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by General Manager, Hotel Management
Dear Brendon, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to seeing you again soon at Residence Inn Port Arthur. Cody Ledsworth, General Manager
by A verified traveler
Posted 2 Mar 2024
Very nice property, friendly staff. Catherine was a sweetheart, she took great care of us.
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Dear Felisitas, Thank you for reviewing your stay at Residence Inn Port Arthur. We are delighted to read that Catherine helped to make your visit even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and look forward to serving you again soon. Cody Ledsworth, General Manager
by A verified traveler
Posted 26 Feb 2024
We could not get the plugs by the bed to work. The phone didn’t work either. An employee tried to help, but nothing worked. We ran out of coffee and requested more. We waited until around 8 pm, and then we wrnt downstairs to get some. The pillows were hard. Everything else was great.
Comment from Hotel Management
26 Feb 2024 by General Manager, Hotel Management
Dear Susan, Thank you for reviewing your stay. We apologize for the concerns you had with the phone in your room and your disappointment with the lack of plugs. We will address your comments with our team as we are committed to enhancing our services and guest experience on all levels. We are also sorry for the issues you had with our service and that you were not completely satisfied with our pillows. Please know our front desk is always available and happy to make you as comfortable as possible. We are grateful for your patience and hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Cody Ledsworth, General Manager
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by General Manager, Hotel Management
Dear M Barry, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting our area. It was our pleasure accommodating you. We hope you will make Residence Inn Port Arthur your home away from home whenever your travels bring you to our area.Cody Ledsworth, General Manager
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Dear Valerie, Thank you for choosing to stay with us at Residence Inn Port Arthur. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Cody Ledsworth, General Manager
by A verified traveler
Posted 29 Dec 2023 on Hotels
Room was great. Bed a little soft for being 2years old. Food was very good. Staff were great
Comment from Hotel Management
29 Dec 2023 by General Manager, Hotel Management
Dear Charles, Thank you for choosing Residence Inn Port Arthur and sharing your experience. We are glad you liked our accommodations and that our comfortable beds provided you with a relaxing night’s sleep. We are also happy to know you enjoyed our food offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Cody Ledsworth, General Manager
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by General Manager, Hotel Management
Dear Ms. Sadam, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Port Arthur, and we look forward to welcoming you back soon.Cody Ledsworth, General Manager
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by General Manager, Hotel Management
Dear Janis, Thank you for your terrific rating of Residence Inn Port Arthur. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Cody Ledsworth, General Manager
