Ratings based on 90 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
18 Nov 2023 by Manager, Hotel Management
Hello Termaine,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
by A verified traveler
Posted 3 Nov 2023
Comment from Hotel Management
25 Nov 2023 by Manager, Hotel Management
Hello Summer, We apologize for any inconvenience you experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so we can address them accordingly. We appreciate your time and hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 13 Oct 2023
Owner demanded cash deposit even though I registered through expedia upon arrival.
Comment from Hotel Management
16 Oct 2023 by Manager, Hotel Management
Hello Richard, We apologize for any inconvenience caused. To ensure a seamless check-in process in the future, we will review our procedures with our staff. Thank you for bringing this to our attention.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by Manager, Hotel Management
Hello Osny,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
by A verified traveler
Posted 2 Sep 2023
The property was conveniently located but was a bit run down. There was rust in the tub, the sink stopper was missing, the coffee maker wouldn’t work, the faucet had minimal water pressure and the door keys worked intermittently.
Comment from Hotel Management
4 Sep 2023 by Manager, Hotel Management
Hello Lucy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our property as well as our tub. We hope you'll return to see how we continue to improve our service and hospitality.
by A verified traveler
Posted 28 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Manager, Hotel Management
Hello Terrance,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
by A verified traveler
Posted 5 Jul 2023
Comment from Hotel Management
27 Jul 2023 by Manager, Hotel Management
Hello Kenny,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
by A verified traveler
Posted 16 May 2023
I let the front office know about bed bugs and the manager try to convince me that it wasn’t. I wouldn’t recommend this place.
Comment from Hotel Management
17 May 2023 by Manager, Hotel Management
Hello Alfredo, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 26 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Manager, Hotel Management
Hello Amy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
by A verified traveler
Posted 13 Apr 2023
very dirty and no maintenance at all
Comment from Hotel Management
15 Apr 2023 by Manager, Hotel Management
Hello Hung,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
