Ratings based on 10 Verified Reviews

2.5 out of 5
100% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
1.5 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Aug 2023
I like being right in Port Antonio so this is not for me. The TV hardly ever worked for us to watch Netflix. I think it was because of the wifi. The room was perfect for cooking our own food.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jul 2023
5 out of 5
by A verified traveler

Posted 27 Mar 2023
Found a cockroach on my bed
1 out of 5
by A verified traveler

Posted 29 Jul 2021
Needs some work ,especially the washroom
Comment from Hotel Management
29 Jul 2021 by The Manager, Hotel Management
Thank you for bringing this issue to our attention, we pride ourselves in giving the best possible guest experience. I’m sorry we fell short in this instance, we value your feedback, this will be looked into and addressed.
1 out of 5
by A verified traveler

Posted 8 Oct 2020
No staff available most of the day. Alot of unsafe doors and windows.
Comment from Hotel Management
10 Oct 2020 by The Manager, Hotel Management
Thank you for your feedback. We do appreciates and take feedbacks seriously because we at Paradise Inn strive to serve better. We’re very sorry to hear that you felt unsafe and that staff was unavailable. We can assure you that we have a 24hour surveillance system in place for guest security. Due to the Coronavirus restrictions; it does sometimes appear that staff is not available, but we can reassure you that we do have staff working 24 hours. Addressing your complaints, sometimes due to the speedy guest turnover, we do occasionally get minor damages to windows and door locks which are over looked. But if a formal complaint is made to front desk and if it was found to be genuine, we would normally upgrade that guest to a room of their choice, at no extra cost. But since you did not make a formal complaint to front desk, in the future if you book with us, there will be a special discount just for you. The Manager
2 out of 5
by A verified traveler

Posted 23 Aug 2019 on Orbitz
The view was good and the staff was very nice. However, the AC did not work, no water pressure and iron board came in pieces. For the price charged, the owner should pay people to stay there. Paradise Inn had very little paradise to talk about.
Comment from Hotel Management
25 Aug 2019 by The manager, Hotel Management
Dear Rick, I am very sorry about your experience with the AC not working, the water pressure, and iron board issue, I have had meetings with the staffs and checked the complaint lodgement book and there is no record of any complaint of this sort, from you or any other guests that was staying at paradise Inn at this time, even though we try our best for guests to have an hassle free stay at Paradise Inn, we do sometimes experience equipment's malfunctioning, and if a guest is not comfortable in a specific room and we find a problem with that room we normally change them to an upgraded room at no extra cost, I do find it strange that a member of staff would give a guest a broken iron board, and no one else complained about the water pressure or AC and the same room was booked the next day, if you remember the name of the staff that gave you the Iron board and you reported the other issues to please let me know, and if in future you have any problem like these at any hotel always ask to speak to the manager.
5 out of 5
by A verified traveler from New York

Posted 24 Jun 2019
Property was on the main which is good to acess transportation to and from local areas.
Comment from Hotel Management
26 Jun 2019 by DT, Hotel Management
Hi Nikki, Happy to know you enjoyed your stay and our loc
1 out of 5
by A verified traveler

Posted 2 May 2019
Comment from Hotel Management
8 May 2019 by Alecia, Hotel Management
Thank you for your review. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and improve on our weak areas. Thank you for choosing Paradise Inn.
1 out of 5
by A verified traveler

DO NOT STAY HERE !

Posted 15 Feb 2019 on Hotels
My sister and I were supposed to spend our entire stay here. (10 nights) When we first got there, we were put in the wrong room. After a verbal tussle with the front desk clerk, showing him we were telling the truth about reservation he tried to justify the situation, making it seem like he did us a favor and put us in a "better room". It still wasn't we'd booked and planned for. We specifically asked for a balcony, and we were put on the ground level floor. We could hear people walking and talking right by the bed, it was sooo uncomfortable! If it hadn't been so late by the time all this was done, we would've left that night. When we woke up the next morning we just wanted out!! It was so difficult to get a refund. At first we were told that we couldn't receive one, then after we called the POLICE the person with the authority to issue the refund was out of the country and was not answering the phone. When he finally did call back, he was extremely rude and argumentative. Such a disaster!! We will never stay here again. Pleasant staff, horrible management.
Comment from Hotel Management
1 Mar 2019 by Manager, Hotel Management
Dear Sir, In response to the anonymous review that you received.we always do our best to please our guests because to us our guests come first. The first lie is they were not sisters they were partners. The complainant booked twice and cancelled twice before they actually booked and arrived. They had booked the leased expensive room at the hotel, when we showed them the rooms that they had booked, they said that they wanted a room with a balcony which was more expensive, but we moved them anyway without any extra charge, and they seemed fairly happy with that room, in the morning they started to complain again about that room so I gave permission for them to be moved again to another room on the second floor at still no extra cost which they refuse and told the staff on duty that it's not the rooms, they want to move to another hotel where they had friends staying, at this stage our cancellation policy was explained to them, which was if you cancel 48 hours before your booking it's a 50% cancellation fee but after that its a 100% cancellation, so in fact if they leave at this stage they were not due to any refund, which was clearly printed on their receipt from Expedia, they were advised to email me as I was not on site at the time, when I received their email I called the office straight away and spoked to them about our cancellation policy, but to come to a happy conclusion I was willing to refund them 50% of their booking fee, which they accepted in principle but wanted the refund there and then which I told them was not possible they would have to come back the next day, they then put a male friend of theirs on the telephone who started to make threats if they did not get the refund right away so the police was called, when the officer arrived he confirmed our cancellation policy to them. They came back the next and collected their refund.
2 out of 5
by A verified traveler

Good for the cheap price

Posted 15 Mar 2017 on Hotels
Rooms were ok. Over all stay was decent for the price.