Ratings based on 168 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
This property is a gem and an excellent representation of Jamaica that epitomizes Relaxation, Peace, Tranquility, Comfort, Style, Friendliness and Great Food! It’s one of those places that you yearn to return for more. The staff is very welcoming and helped even made an impromptu birthday evening just magnificent. Thanks!!!
Comment from Hotel Management
5 Jun 2024 by Jamaica Palace, Hotel Management
Valued guest,We appreciate your review and hope to serve you again soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Jamaica Palace Hotel, Hotel Management
Valued guestThank you for your review.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Jamaica Palace Hotel, Hotel Management
Valued guest Thank you for your review.
by A verified traveler
Posted 7 May 2024
My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.
Comment from Hotel Management
7 May 2024 by Jamaica Palace Hotel, Hotel Management
Valued guest. We must apologize for your inconveniences experienced with us. As explained on arrival, there was an issue with our water heater, it was also being addressed. Management offered apologies right after check in and a token offer was also expressed. After your departure we again apologized and explained that any compensation would have to be granted through Expedia as your booking was not done directly with us. We again apologize for our challenges affecting your stay.
by A verified traveler
Posted 1 May 2024
Peace, quiet and the feeling of being safe.
Comment from Hotel Management
11 May 2024 by Jamaica Palace , Hotel Management
Valued guest,We are great full to be able to provide peace and safety as apart of your stay with us. We hope to serve you again soon
by A verified traveler
Posted 26 Apr 2024
Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again
Comment from Hotel Management
26 Apr 2024 by Jamaica Palace, Hotel Management
Valued guestThank you for your kind review. We look forward to hosting you again.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Jamaica palace , Hotel Management
Valued guest.Thank you for your review.
by A verified traveler
Posted 8 Apr 2024
This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large.
The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.
Comment from Hotel Management
8 Apr 2024 by Jamaica Palace , Hotel Management
Valued guest,We must apologize for the inconvenience you experienced on your stay with us. We would like to assure you that the delay experienced is not a consistent occurrence and hope you will give us the opportunity to serve you again with more efficiency.
by A verified traveler
Posted 6 Apr 2024
Good
Comment from Hotel Management
8 Apr 2024 by Jamaica Palace , Hotel Management
Valued guest, Thank you for your review. We look forward to serving you again.
by A verified traveler
Posted 8 Mar 2024
The property is breathtaking, scenery beautiful.definitely will return..
Comment from Hotel Management
9 Mar 2024 by Jamaica Palace Hotel, Hotel Management
Valued guest,Thank you for your review. We look forward to serving you again.
