Ratings based on 92 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from hastings
Posted 2 Jan 2019
nice lodge excellent location for he summer break and during the cold season.. one thing tho need one more bathroom facility..than the two thy had..otherwise i had awesome stay..
Comment from Hotel Management
11 Jan 2019 by Manager, Hotel Management
Glad you like our excellent location, and I am sorry that you must not have seen that we have in total 3x separate bathrooms and 3x separate toilets located upstairs, plus downstairs 1 combined bathroom and toilet. With this number of bathroom facilities we find that it caters well for all our guests.
by A verified traveler
Not going back there.
Posted 29 Nov 2018 on HotelsThe place is worn down and half of the place is rented out to the government to be used as a place for social cases. A woman was assaulted while I was staying there and the police came and took report. There were old bottles and dirt under my bed and some of the residents made med feel unsecure. I'm not going back.
Comment from Hotel Management
13 Dec 2018 by Manager, Hotel Management
Sorry to hear your experience was not that good. However, I need to refute a number of your comments:
1. We do keep our facilities in very good order, as many of our other guests attest to on their numerous reviews.
2. Our facility is not rented out to the Government for social cases. However, as we are within the accommodation and hospitality industry, we have a wide range of guests staying with us throughout the year, for various reasons. This includes people on holidays looking for a beachfront location experience, backpackers, corporate and business people, sports teams, and people requiring accommodation to attend larger, local events held in Porirua and Wellington city. This shows that we have an absolute mix of clients across all these different categories, and the proportional mix of people staying at any point in time will vary. Our aim, regardless of who is staying, is that we want to provide a pleasant and enjoyable stay for all.
3. As we do have a range of guests, this can also include couples that are staying, that end up being in a domestic incident, that require quick and effective management of a situation. We cannot 'vet' guests prior to them turning up at our facility, and so sometimes we have to manage situations on site, as they occur. In this circumstance, be assured that the male was promptly escorted off the premises. I think our staff handled the situation very well, sorted it quickly, and it is certainly something we do not tolerate at all.
4. We try to provide an exceptionally clean facility, and can only but apologise about the items under your bed. We have brought this to the attention of our cleaning staff, as this is not acceptable to us.
5. I can appreciate with the incident that occurred that you felt somewhat uncomfortable, but please be assured this was a one-off incident.
by A verified traveler
Posted 28 Nov 2018
Got bite by something which got me ill and with an infection. Staff wasn’t amazing were ok.
Comment from Hotel Management
13 Dec 2018 by Manager, Hotel Management
Please be assured we are highly focused on keeping all our bedding and mattresses in excellent condition including hygiene and the presence of any undesired critters. We keep a very strict and regular watch on all aspects around this, and as soon as we are aware of anything at all like this, we are quick to address and rectify the problem. On a separate note, I'm sad to hear that our staff did not show to you our standard level of being helpful and friendly, and for that I apologise. We take great pride in being a 5 star backpackers, and that includes all aspects regarding our on-site hospitality and service.
by A verified traveler
Posted 23 Nov 2018
by A verified traveler
Posted 31 Oct 2018 on Wotif
Lovely room with clean bathroom. Excellent location by the beach. Awesome welcoming reception!
Comment from Hotel Management
13 Dec 2018 by Manager, Hotel Management
Thank you for your feedback, and we love to hear that guests had an enjoyable and pleasant stay. That is exactly what we strive to provide!
by A verified traveler
Posted 23 Oct 2018 on Wotif
by A verified traveler
Posted 13 Oct 2018 on Wotif
Well located with beautiful beach view but not impressed by fellow guests.
Comment from Hotel Management
5 Nov 2018 by Moana Lodge Manager, Hotel Management
Thank you for your feedback, and I'm sorry the guests you were sharing our facility with left you feeling 'not impressed' specifically with them. We try to ensure all our guests have an enjoyable stay, but we are not in a position to do much in the manner of pre-screening etc. We have such a wide range and variety of guests at any point in time, which is all part of offering a backpackers facility.
by A verified traveler
Comfortable but loud
Posted 9 Oct 2018 on HotelsComfortable hostel with a nice lounge but there were some regular residents who treated it like home and were very loud, which was a shame.
Comment from Hotel Management
7 Nov 2018 by Moana Lodge Manager, Hotel Management
Natalie, thank you for your feedback, and I'm sorry that during your stay, you experienced some guests who did not show the expected level of consideration with other fellow guests. We try to ensure all our guests have an enjoyable stay, and on occasion where some are not considerate enough to others, we do ask them to leave. If other guests do strike this, simply come and talk to us at our Reception Desk. In our position it is sometimes hard to do any pre-screning, and sometimes we have to ask guests that are not considerate enough to move on to another place of accommodation.
by A verified traveler from Hawkes Bay NZ
Posted 8 Sep 2018 on Wotif
Clean and comfortable with great view.of the sea front. Good sized room and comforta ble beds.
Comment from Hotel Management
5 Nov 2018 by Moana Lodge Manager, Hotel Management
Maggie, thank you for your feedback and we always like to hear how our guests enjoyed their stay. And it's great to hear you enjoyed our facilities and great sea views.
Recommended
for Everyoneby A verified traveler from Auckland
Nice to hear the waves
Posted 30 Jun 2018We only where there for 8 hours but it was nice an warm on a cold night. Nice hot showers and would go back there when we go back to Wellington.
