Ratings based on 65 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Beautiful setting over looking the Valley. Very nice people working the hotel. Would definitely recommend.
Comment from Hotel Management
11 May 2024 by Gessica, Hotel Management
Dear PeterThank you for sharing your experience! we are so happy you had a wonderful time enjoying the beautiful setting and interacting with the friendly staff at the hotel. Your recommendation is greatly appreciated!Customer care- Borgo I Tre Baroni
by A verified traveler from El Segundo
Posted 5 Jan 2024
by A verified traveler
Avoid this hotel!
Posted 22 Oct 2023 on HotelsDescribed as a "4 Star" hotel and it most certainly is not. Let's get the positives out of the way first. The welcome by the two ladies at reception was lovely and the views from the main but unusable terrace were superb, but there it ends. Our room was last updated in the 1960's the only seat was a wooden church pew and a desk chair. We had booked a mountain view but we had no windows, so to see the view you went outside to our "garden", actually a wide path, a view was possible if you stood up, but if you used the provided seats which were not seats as they were unusable, even if you did get on them you started at a blank wall. Perhaps a drink in the bar, nope as there are no seats, sit outside the bar, sadly not as this was a pathway with chairs, perhaps a drink on the main terrace 30 / 40 meters away up a significant flight of stairs, yes but each drink will carry an extra charge to bring it to you we were told! We arrived hoping to have dinner but the restaurant was closed as chef was elsewhere that night. We booked for the next night as it reviewed well, but the next morning we were informed that other residents were using it and there was no room for these two residents. Quite unbelievable. A very poor experience, desperately overpriced for what it offers and I very much doubt the authenticity of the posted reviews
Comment from Hotel Management
3 Nov 2023 by Gessica, Hotel Management
Dear Mr. Richard,We apologize for hearing about several negative aspects during your stay. However, I must clarify some points.First and foremost, our Borgo is, in fact, a 4-star hotel, as it meets all the necessary requirements and comfort standards to hold this rating. The construction of the village dates back to the early 2000s, and it is unlikely, as per your assumption, that the last renovation took place in the 60s.Regarding our restaurant, on the day of your arrival, it was closed for a charity event and not because the chef was elsewhere. I regret to contradict your claim that a reservation had been confirmed for the following day and then canceled. The reception staff had already informed you that it would not be possible to have dinner that evening, as the restaurant was fully booked, but they assured you that they would update you the following day if there were any changes.If your main desire was to dine with us, we always offer the option to make a restaurant reservation well in advance, even before your arrival.Kindest RegardsCustomer Care - Borgo i Tre Baroni
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 30 May 2023
The property itself is old, but extremely quaint and charming. The area is very quiet and relaxing. The views and breathtaking, you feel completely transported to another era. Breakfast is delicious and the staff went above and beyond. They could not have been nicer and more accommodating.
The area itself is remote and there is no transportation, so you will definitely need to book a car service or rent a vehicle.
Comment from Hotel Management
30 May 2023 by Gessica, Hotel Management
Dear Mrs MarionThank you for this review! We appreciate your kind words. We take pride in creating a quiet and relaxing atmosphere that transports you to another era. It's wonderful to hear that you found the views breathtaking.We're also delighted to know that you enjoyed the delicious breakfast and that our staff went above and beyond to make your stay pleasant. We always strive to exceed our guests' expectations and provide exceptional service, so it's rewarding to hear that we succeeded in doing so.We understand that our location may require some extra planning for transportation. We appreciate your suggestion of booking a car service or renting a vehicle. This can certainly help guests fully enjoy the surrounding area.Once again, thank you for your kind feedback. We hope to welcome you back in the future for another delightful experience at our property.Customer care- Borgo i Tre Baroni
by A verified traveler
Posted 27 Oct 2021 on Hotels
by A verified traveler
Un punto di riferimento a Camaldoli
Posted 6 Jul 2020 on HotelsAmbiente pulitissimo, colazione molto buona e personale gentilissimo. Ci hanno offerto anche un upgrade di camera
Comment from Hotel Management
6 Jul 2020 by Marta, Hotel Management
Carissima Sara, grazie mille per la Vostra recensione! Siamo molto contenti che vi siate trovati bene e ci auguriamo di rivedervi quando vorrete godere della meravigliosa foresta di Camaldoli. A presto!
by A verified traveler
Posted 24 Jan 2020 on Hotels
Very quite place. Good service and good breakfast.
by A verified traveler
Posted 20 Aug 2019
There was no safe, no air condition and no restaurants close by. The hotel restaurant (only open in the evening) was a complete nightmare. We are there once and left starving because the portions were so small and some of my food was burnt. And this at a place that charges extortionately. I would not recommend it.
Comment from Hotel Management
20 Aug 2019 by Marta - General Manager, Hotel Management
Thank you very much for your anonymous feedback. We always appreciate the opinion of our guest but there are some point I would like to touch: only spa suites rooms has air conditioning and if you look at the rooms amenities it is written in the description: it is always better to double check before making reservation and then complain for services not supplied. So as the safe: suites and spa suites rooms have safes but not comfort or family rooms. About restaurant: the menu it is just outside Mater restaurant which is always available for you to see. Mater is a fine dining restaurant and no, your dish was not burnt but cooked in ashes. There are plenty of restaurant nearby; 5 km Camaldoli, 9 km Camaldoli and there is a typical restaurant also in town, 20 steps from here. When you are in a place, it is always better to ask the staff which is always at your disposal.
Recommended
for Everyoneby A verified traveler
Posted 5 Nov 2017
Very lovely place to stay. We loved every minute !
