Ratings based on 802 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Narberth
Posted 5 May 2024
Room was ready on time. Staff was friendly and helpful. Everything worked. Other hotels were not as effective.
Comment from Hotel Management
5 May 2024 by GM, Hotel Management
Dear David, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Cynthia Lopez, GM
by A verified traveler
Posted 1 May 2024
.
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Dear Rebecca, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Cynthia Lopez, GM
by A verified traveler
Posted 15 Apr 2024
Property condition was very clean and pleasant. Front desk staff was great. The location was near many dining and shopping facilities. That's a plus.
What I didn't like was the bed. The mattress was uncomfortable and the pillows were too soft. I was tossing and turning all night and woke up with aches in my back and neck. Also, you could hear people talking loud early in the morning. Not good when you're on vacation and trying to sleep a little longer.
Comment from Hotel Management
15 Apr 2024 by GM, Hotel Management
Dear Jose, While it sounds like you had a lot to like about your stay, I'm sorry that the bed in your room was not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays, and we hope you will consider a return visit. Thank you for taking the time to share your review with us. Sincerely, Cynthia Lopez, GM
by A verified traveler
Posted 14 Apr 2024
Excellent
Comment from Hotel Management
15 Apr 2024 by GM, Hotel Management
Dear carol, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Cynthia Lopez, GM
by A verified traveler
Posted 7 Apr 2024
Rooms needs updating. Small TV big wall space.
Bathroom wall paper peeling
Door to bathroom no aligned therefore does not close
Ceiling in bathroom painted left a large area unpainted in the shower
Kitchen- no stove top stove?
I can only access the room I stayed in #429 hopefully they will address these issues
Comment from Hotel Management
8 Apr 2024 by GM, Hotel Management
Dear Linda, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Cynthia Lopez, GM
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 24 Mar 2024
Clean room, friendly staff, nice breakfast. The coffee, tea, and cookies available are also very nice addition.
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Dear Brian, The fact that you hold our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Cynthia Lopez, GM
by A verified traveler
Posted 24 Feb 2024
by A verified traveler
Posted 20 Feb 2024
Super clean and real friendly staff
Comment from Hotel Management
20 Feb 2024 by GM, Hotel Management
Dear Dan, I'm delighted to hear that you're recommending us based on our clean facilities and friendly service. Thank you for acknowledging our entire staff in your review. Our exceptional team truly enjoys working here, and we hope that our guests can feel that positive energy during their stay. We're grateful for your kind words and can't wait to welcome you back soon! Best, Cynthia Jones, GM
by A verified traveler
Posted 17 Feb 2024
Perfect stay. No complaints.
Comment from Hotel Management
18 Feb 2024 by GM, Hotel Management
Dear DANIEL, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Cynthia Jones GM
