Ratings based on 567 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Reception Team, Hotel Management
Dear Lee, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Reception Team, Hotel Management
Dear Jeff,Thank you very much for your 5* review! We're glad you enjoyed your stay and look forward to welcoming you again soon.
by A verified traveler
Posted 30 May 2024
IT WAS JUST A ONE NIGHT STOPOVER FOR US. BUT WE LOVED EVERYTHING ABOUT HOTEL AND STAFF
WE HAD A MEAL IN THE BISTRO FOOD AND SERVICE WAS GREAT. THIS WILL BE OUR FIRST CHOICE OF HOTEL WHEN WE COME BACK. HIGHLY RECOMMEND
STAYING HERE
Comment from Hotel Management
2 Jun 2024 by Daisy, Hotel Management
Dear Terence, Thank you so much for your 5* review! I'm so glad you enjoyed your time with us, we can't wait to welcome you back soon.
by A verified traveler
Posted 10 May 2024
The room we had (standard double) was large enough and of good quality with complimentary water. We stayed for 2 days and opted out of daily clean in place of £15 worth of drink vouchers for the bar. Staff were lovely, though there was no one around at all when we arrived at 1pm - so a poor first impression. Food was excellent. Drink prices seemed excessive tbh. Main issue was parking - they claim to have 10 spaces but realistically can get 7 cars in - no room left to open your car door to get out! Needs remarking allowing for size of modern cars. Overall a good experience in hotel, though local area looks run down and not very pleasant.
Comment from Hotel Management
24 May 2024 by Reception Team, Hotel Management
Dear David, Thank you for choosing our Hotel in your recent stay in Poole. I will pass all your comments into our team and we will take into account. We hope to welcome you here soon!. Kind regards,
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
24 May 2024 by Reception Team, Hotel Management
Dear Penina, Thank you for choosing our Hotel in your recent stay in Poole. Your score to us make us feel really proud! We hope to welcome you here soon!. Kind regards,
by A verified traveler
Posted 30 Apr 2024
I run a hospitality business, so I thought long and hard before leaving even the slightest negative feedback for this hotel. It still deserved a 4, but could so easily have been a 5.
The location is superb, can’t fault that. Period building, really well presented, superb artwork, great décor, very French in character.
There were however two points that really did take the shine off a £300 plus night stay.
The first was the parking signage. The signs stated “Resident parking only”, the sort of sign you see at a block of flats, no mention of the hotel, so we ended up parking off site. Which left me worrying about my Land Rover all weekend.
The second was the room itself. Pretty nice, TV worked, usual amenities plus a free standing bath and king size plus bed, en-suite shower room, wardrobes, tea, coffee, etc.
The only real problem here is the shower did not work and the shower tray was blocked. So even if I had managed to get some heat out of it, I was in for a short shower or flood the reception below. We reported it, on our way out to dinner reservations. They promised to look into it, and to their credit offered us another room (while we were on our way out). We declined, and said “no problem but you need to sort that”
On check out I again mentioned the shower. Nothing on the system, nothing logged, zip, nada, nowt. The staff were kinda dismissive of the whole situation. I’m sorry, a deluxe room for £300 plus per night and the shower doesn’t work? Really? So you get a 4*
Comment from Hotel Management
24 May 2024 by Reception Team, Hotel Management
Dear Simon, Thank you for choosing our Hotel in your recent stay in Poole. Our aim is to improve our self everyday so thank you so much, your feedback is so much appreciated. I will pass all your comments into our team and we will take into account. We hope to welcome you here soon!. Kind regards,
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
25 Apr 2024 by Reception Team, Hotel Management
Dear Amber, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,
by A verified traveler
Posted 18 Mar 2024
Disappointing experience. Hotel looking very shabby. Lunch was awful, food served before we even had drinks delivered. Food was cold. Room was uninspiring. Back to back TV’s are a bad idea!
Staff seemed distracted and everything felt as though it was a huge effort for them. I didn’t expect to feel unsafe walking around the Main Street at 7.30pm. All in all a lacklustre experience.
Comment from Hotel Management
18 Mar 2024 by Daisy, Hotel Management
Dear Jane, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm disappointed to hear that you didn't enjoy your stay.If you would like to discuss your feedback further, please do not hesitate to contact me directly. I would have welcomed your feedback during your stay so we could have made your time with us more enjoyable.Kind regards,
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
19 Apr 2024 by Reception Team, Hotel Management
Dear Vanessa, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,
by A verified traveler
Posted 18 Mar 2024
Shame the car park was so small. Had to park about 10 mins away and reception staff didn’t have info on the car park (ie when we needed to pay). Other than that, all good.
Comment from Hotel Management
18 Mar 2024 by Daisy, Hotel Management
Dear Suzanne, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm glad to hear you enjoyed your stay. Due to the age and history of the Hotel, the car park is on the smaller side. Luckily there is a big carpark just behind the Hotel on the quay-front. I'm sorry this information was not shared with you.We look forward to welcoming you back to the hotel in the future.Kind regards,
