Ratings based on 40 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Helpful!

Posted 15 Aug 2022 on Hotels
All went well!
Comment from Hotel Management
7 Sep 2022 by Albert, Hotel Management
Deram Mrs Lusi, Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Albert BennandaHotel Manager
5 out of 5
by A verified traveler

Posted 5 Feb 2022 on Hotels
Comment from Hotel Management
20 Oct 2022 by Albert, Hotel Management
Dear Mr Effendi Halim Warmest greeting from Ibis Pontianak City Center,Thank you for choosing us as your preferred destination in Pontianak. We are very happy to learn that you enjoy your stay with us.Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak City Center.Sincerely,Albert BennandaHotel Manager
3 out of 5
by A verified traveler

A good deal in Pontianak

Posted 14 Aug 2021 on Hotels
The stay was excellent the hotel nice and new. I would have preferred a small fridge in the room. And with the Breakfast buffet it would seem normal to have milk available for coffee and teas. We did ask for milk and it was delivered anyway which was good. I guess some bread to toast and jam etc would be nice for the western palette as dishes with chilli for breakfast is a bit confronting day after day.
Comment from Hotel Management
20 Oct 2022 by Albert, Hotel Management
Dear Mr Matthew Warmest greeting from Ibis Pontianak City Center,Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. Thank you very much for your loyalty to Ibis Pontianak.I have taken notes of the displeasing experiences you have encountered during your last visit.I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values.At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak.With best regards,Albert BennandaHotel Manager
5 out of 5
by A verified traveler

Posted 12 Mar 2021 on Hotels
Comment from Hotel Management
20 Oct 2022 by Albert, Hotel Management
Dear Mr / Mrs Joty Warmest greeting from Ibis Pontianak City Center,Thank you very much for rating our Ibis Pontianak City Center. We are glad to read that everything was up to your high expectations during your entire stay with us. We look forward to welcoming you again real soon!Best regards,Albert BennandaHotel Manager
5 out of 5
by A verified traveler from Kuching

Posted 17 Feb 2020
Good and clean room, great customer service and great experience staying here
Comment from Hotel Management
12 Mar 2020 by adel, Hotel Management
Dear Mr Badrul Warmest greeting from Ibis Pontianak City Center, Thank you very much for rating our Ibis Pontianak City Center. We are glad to read that everything was up to your high expectations during your entire stay with us. We look forward to welcoming you again real soon! Best regards, Adelina Front Office Manager
3 out of 5
by A verified traveler

the horrible checkin process!

Posted 12 Feb 2020 on Hotels
Check-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!
Comment from Hotel Management
12 Mar 2020 by samian , Hotel Management
Dear Mr Okyob Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Samian Rais Operational Manager
4 out of 5
by A verified traveler

Posted 26 Jan 2020 on Hotels
Comment from Hotel Management
12 Mar 2020 by adel, Hotel Management
Dear Mr Roy Warmest greeting from Ibis Pontianak City Center, Thank you very much for review our Ibis Pontianak City Center. We are glad to read that everything was up to your high expectations during your entire stay with us. We look forward to welcoming you again real soon! Best regards, Adelina Front Office Manager
5 out of 5
by A verified traveler

Posted 7 Jan 2020
Comment from Hotel Management
20 Oct 2022 by Albert, Hotel Management
Dear AnonymousWarmest greeting from Ibis Pontianak City Center,Thank you very much for rating our Ibis Pontianak City Center with a 5 star review. We are glad to read that everything was up to your high expectations during your entire stay with us. We look forward to welcoming you again real soon!Best regards,Albert BennandaHotel Manager
5 out of 5
by A verified traveler

Posted 16 Sep 2019
The service from the staff is great. Also the staff from the kitchen helped us to keep our food in their kitchen freezer, which helped a lot.
Comment from Hotel Management
18 Sep 2019 by adel, Hotel Management
Dear Anonymous Warmest greeting from Ibis Pontianak City Center, Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards, Adelina Front Office Manager
3 out of 5
by A verified traveler from Hong Kong

Posted 17 Jun 2019
Room is generally for a simple stay. Cleanness could be improved as bathroom or room could be very dusty that housekeeping did not clean thoroughly. Could find rubbish under the bed during first night of stay. Toilet paper was not refilled. Have to ask for it.
Comment from Hotel Management
21 Jun 2019 by Samian , Hotel Management
Dear Ms Janet Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Samian Rais Operational Manager
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