Ratings based on 731 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
This property is conveniently located close to the airport, old town and all tourist activities.
Staff is friendly and attentive.
I celebrated my birthday and staff pleasantly surprised me with a bottle of champagne in my room.
I enjoyed my stay in this hotel.
by A verified traveler
Posted 11 Jun 2024
Enjoyed looking at waterfront and all available within walking distance. Only staff engaging with guests was the gentleman seating us for breakfast; everyone else was serious and quick in response. Our room had a musty smell by the door to balcony and there was no signage stating that what was in the mini bar had a fee associated. The inside of room for storage - closets was dated.
Hotel was clean and gave nice presentation in lobby, hallways. Restaurant was very good for dinner. Breakfasts needed a bit more variety for the buffet.
A concierge resource would have been nice for planning activities.
Comment from Hotel Management
14 Jun 2024 by maria pimentel, Hotel Management
Dear Ellen,Thank you for taking your time to give feedback about your stay at our hotel and was good overall, especially the service and food from the restaurant and cleanness. Regarding the information and planning activities the reception can help with that as well. Your opinion is very important to us that we do everything to continuously improve the quality of our services and establish effective action measures for constant improvement. Just to inform you its in our plans in the future for renovations.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 8 Jun 2024
Centrally located.
Comment from Hotel Management
14 Jun 2024 by maria pimentel, Hotel Management
Dear Robert,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collec-tion and on behalf of the entire team, we would like to thank you for the rating and comment regarding your stay at our hotel.We hope to welcome you soon.Best Regards,João Luis CogumbreiroManager
by A verified traveler from Lexington
Posted 3 Jun 2024
Nice hotel in a good location.
Comment from Hotel Management
14 Jun 2024 by maria pimentel, Hotel Management
Dear Barbara,Thank you for your kind comments. We are delighted that you enjoyed the location and overall the hotel.We hopr to have you bavk in the future at our hotel.Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 2 Jun 2024
The rooms were small so I had to purchase 2 for a family of 4 costing me twice as much than other hotels. The view of the marina was nice but not what I expected.
Comment from Hotel Management
14 Jun 2024 by maria pimentel, Hotel Management
Dear Renee,Were thankful for taking the time to share your feedback with us. We regret that your expectations were not met and respect your opinion which well consider to continuously improve our services.We hope to have you back in the future at our hotel.Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 27 May 2024
The from desk staff was very kind and helpful. They spoke excellent English and were able to give many recommendations on area activities.
Comment from Hotel Management
31 May 2024 by maria pimentel, Hotel Management
Dear Amy.Thank you for your kind comments. We are delighted that you enjoyed your stay with us. Anyway we hope to have you back in the future at our hotel.After such an experience at the Hotel Marina Atlantico, we all want you to do it again!Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by maria pimentel, Hotel Management
Dear Gina,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collec-tion and on behalf of the entire team, we would like to thank you for the rating regarding your stay at our hotel.We hope to welcome you soon.Best Regards, João Luis CogumbreiroManager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by maria pimentel, Hotel Management
Dear Sandra,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collec-tion and on behalf of the entire team, we would like to thank you for the rating regarding your stay at our hotel.We hope to welcome you soon.Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 22 May 2024
Recent Stay in Azores
Comment from Hotel Management
24 May 2024 by maria pimentel, Hotel Management
Dear Felix,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team, we would like to thank you for the comment regarding your stay at our hotel.We hope to welcome you soon.Best Regards,João Luis CogumbreiroManager
by A verified traveler
Posted 22 May 2024
Good breakfast, friendly staff, would stay here again!
Comment from Hotel Management
24 May 2024 by maria pimentel, Hotel Management
Dear Leanna,Thank you for taking your time to give feedback about your stay at our hotel and was nice, especially the breakfast and staff. We will be waiting for your next visit!!!After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Best Regards,João Luis CogumbreiroManager
