Ratings based on 232 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023
Overall, the property was Good: breakfasts, the dinner we had, the rooms were all as expected; the interior decor is good: the dining room had a display cabinet with an old radio set I remember from when I was a kid!! The location is a short walk (downhill) to the City Gates, good for buses, shops and marina with its shops and restaurants.
Unfortunately, we were in a street facing room where, on Wednesday night, we were woken up by music and what must have been karaoke at about 0130 (Thursday). When we made a complaint to the front desk Thursday morning, they were sympathetic and moved us to another room without issue.
They said they had previous issues with noise, even to the extent of calling the police - who would seem powerless to act, as the licence for the venue (Outrolado, next door to the hotel) is for Wednesdays to Sundays, 1900 to 0200. This venue is the only one of its sort in the area: the licence seems at odds with the locale.
Once I find out to whom to moan at in PDL, I intend to write a letter of complaint. The hotel doesn't need it and I guess, neither do any locals who live nearby.
by A verified traveler
Great Place
Posted 25 Sep 2023 on HotelsThe hotel is located in the city center and easy to find. The breakfast is great I loved the fresh squeezed orange juice!
by A verified traveler
Posted 13 Sep 2023
Very welcoming and helpful staff, good breakfast to start your day and fantastic location for walking the city.
by A verified traveler
Only book one room at a time
Posted 30 Aug 2023 on HotelsI booked two double rooms, one 11 months out and one 8 months out. I confirmed with them that the rooms were good since they were checking I didnt accidentally book 2 rooms.
2 weeks before they tell me that the single room wouldn't be available and wanted to see if we can take a triple room. I never booked a single room but was told that even though I paid the price for a room with a double bed because it was a single traveler they were going into the single room.
My mom rebooked herself into another hotel and let them know, waited a few days and they never cancelled my mom's room, not sure if they were hoping I forgot and they could keep it, they were surprised when I cancelled it asking if I was still planning on staying there.
I ended up getting a triple room even though I just wanted the double, not sure if they were planning on sticking us both in this room and collecting the fees for 2 rooms.
Later when checking out the 'locked' room with my bags was unlocked and the door was wide open, I walked out with my bags without telling anyone.
If you are a single visitor and want a double room, say you have two people otherwise they will downgrade you.
by A verified traveler
Great location, everything was clean
Posted 15 Aug 2023 on HotelsIdeally located on pedestrian street, good sized room for a 2 star. The grab and go breakfast for early departures was great. They also booked my taxi for 4:45 am. Overall just a good deal.
Comment from Hotel Management
16 Aug 2023 by Alcides Team, Hotel Management
Dear Guest,We hope you are doing well.It was with great pleasure that we received you in our Hotel.Thank you for your opinion, it is very important for us that we met your expectations.We wish you all the best.Best regards,Alcides Team
by A verified traveler
Posted 14 Jul 2023
Convenient
Comment from Hotel Management
16 Aug 2023 by Alcides Team, Hotel Management
Dear Guest,We hope you are doing well.It was with great pleasure that we received you in our Hotel.Thank you for your opinion, it is very important for us that we met your expectations.We wish you all the best.Best regards,Alcides Team
by A verified traveler
Posted 21 Apr 2023
Perfect location, excellent breakfast, and very helpful staff!
by A verified traveler
Settled and happy for 2 nights 🌙
Posted 19 Apr 2023 on HotelsAs Ponta Delgada changes and grows our visits and where we stay changes too as we try new areas.....this was a great spot.
Thank you....we enjoyed our stay here....very content with our room.
We enjoyed this area of the city.
It was just a perfect breakfast- thank you for this too.
Comment from Hotel Management
20 Apr 2023 by Teixeira , Hotel Management
DEAR JOAN, Thank you for your message :)Happy to now everything went well.Hope to see you a next time. Best regards, Catarina Teixeira
by A verified traveler
Posted 27 Mar 2023
Bom hotel no centro da cidade
