Ratings based on 127 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
We had multiple bug issues,and it was addressed multiple times. It was to the point they were in the bed and we had to change bed linens during the night when we would get back from going out. There was no housekeeping at that time so we did it ourselves and also had to clean the bugs as well. There was hundreds we sprayed them with spray they gave and had to sweep them into a dust pan. Also the room had a strong stench of mildew. We also had a cockroach in the room. I understand this is a volcanic island but it was not just a “handful” of bugs it was literally hundreds and we have pictures to show. No one should have to deal with this when on vacation. If you do stay here I suggest you do not unpack your bags and make sure to keep them zipped up so you don’t chance bringing anything home with you.
by A verified traveler from Fall River
Posted 30 May 2024
by A verified traveler
Posted 9 May 2024
Nice Facility. You will need a car to explore this island. The winding roads will test your skills. Restaurant was ok. Friendly folks.
Would stay again if we return to the island!
by A verified traveler
Posted 22 Apr 2024
Lovely stay. Warm indoor pool was fantastic for our toddler. Quiet, safe, great breakfast. Beautiful grounds
by A verified traveler
Posted 22 Apr 2024
The front desk staff were informative and helpful in helping us plan our day. They made dinner reservations for us. They made our stay very special. We would stay with them again.
by A verified traveler
Posted 19 Mar 2024
Food was not great
by A verified traveler
Posted 4 Nov 2023
by A verified traveler from Toronto
Posted 1 Nov 2023
I love it there, I have been going every year x 6 years!!!! Professional, friendly and efficient staff!!!
by A verified traveler
Posted 7 Aug 2023
by A verified traveler
Posted 19 Jul 2023 on Travelocity
friendly caring personnel
