Ratings based on 180 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
We absolutely loved the Temple Hotel, it had a Knights Templar theme, from being ‘greeted’ by a suit of armour in reception, to iron braziers for the lights, medieval style furniture and pictures, even the key to the bedroom was an iron ‘Tau’ - all in homage to the spectacular Knights Templar Castle in Ponferrada.
In addition the rooms were comfortable, the welcome was warm, and breakfast was a veritable feast worthy of any knights!
Comment from Hotel Management
1 Jun 2024 by Direccion, Hotel Management
Thank you so much for your review, Travelers like you make our day-to-day work worthwhile.
by A verified traveler
Posted 23 Dec 2023 on Orbitz
Unfortunately the last remodel of this facility was probably 1960. This is a modern city with real hotels. I can’t suggest this to be anything more than a modest Albergue that obviously has private rooms
Comment from Hotel Management
19 Feb 2024 by Julián Pacios - Quality department, Hotel Management
Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced, and we take your comments seriously as we are always looking to improve our guest experience.We regret your perception of our age, but our team works every day to preserve and update our facilities.We hope to have the opportunity to welcome you back, providing you with an improved and exceptional experience that reflects the hospitality that characterizes us.Receive a cordial greeting,
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 20 Sep 2023 on Hotels
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Julián Pacios Martínez - Departamento de Recepción, Hotel Management
Estimado David,Nos enorgullece enormemente que nos valore con la máxima nota posible. Esperamos poder volver a recibirle muy pronto y le agradecemos enormente el que ya nos haya elegido para su estancia en la ciudad.Reciba un gran saludo.
by A verified traveler
Very good
Posted 5 Sep 2023 on HotelsComment from Hotel Management
13 Sep 2023 by Julián Pacios Martínez - Quality department, Hotel Management
Dear Saurabh,Thank you very much for choosing the Temple Ponferrada Hotel for your visit.We are very happy that your stay was outstanding.We hope to welcome you again very soon.Receive a big greeting from the entire Temple team,
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Julián Pacios Martínez - Departamento de Calidad, Hotel Management
Gracias por compartir la valoración sobre su estancia. Nos alegra que nos haya escogido y que esta haya sido buena.Nos mantenemos abiertos a escucharle para mejorar nuestro servicio.Reciba un cordial saludo.
by A verified traveler
Posted 31 Aug 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Julián Pacios Martínez - Departamento de Calidad, Hotel Management
Estimada Laara,Muchas gracias por elegirnos y por detenerse en escribir esta valoración. Aunque vemos que se ha ido satisfecha y ha disfrutado de su estancia, nos hubiera gustado conocer en que hemos podido fallar para poder seguir mejorando.Esperamos poder volver a recibirla, reciba un gran saludo.
by A verified traveler
Posted 9 Aug 2023
Good area to stay
Comment from Hotel Management
22 Aug 2023 by Julián Pacios Martínez - Quality Department, Hotel Management
Dear Kenneth,Thank you very much for choosing us for your stay in Ponferrada. We are pleased to know that your stay was good and recommend other visitors to stay with us.We hope to be able to receive you again very soon.All the best,
by A verified traveler
Posted 16 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Julián Pacios Martínez - Departamento de Calidad, Hotel Management
Gracias Pedro por su maxima puntuacion!Esperamos recibir de nuevo a toda su familia muy pronto en nuestro hotel.Feliz verano y un gran saludo para todos.
