Ratings based on 14 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel, great value.
Posted 2 Jan 2019 on HotelsGreat hotel, lovely room and good food.
This was the best value for money hotel we stayed at of the 10 we used in Sri Lanka. It was quiet, looked after and welcoming. With views of the rice fields and even eagles flying over them this place was perfect. You can cycle to the ruins in about 10 minutes and yet avoid the hustle of some other areas.
Very recommended.
Comment from Hotel Management
5 Jan 2019 by General Manager, Hotel Management
Dear Valued Guest,
We are pleased to know that you had enjoyed your stay at this hotel . Our team takes note of your satisfaction on our service and meals e.t.c . We all welcome you back to spend a few more nights on your next visit to Polonnaruwa.
Thank you.
Best regards,
by A verified traveler
Posted 24 Dec 2018
Good place to stay. Management is very friendly. But staff need to be trained more.
Comment from Hotel Management
26 Dec 2018 by General Manager, Hotel Management
Dear Valued Guest,
Really appreciate your positive comment to keep up our moral to serve you the best way in future too.Definitely we will attend to these matters not to repeat anymore.We all welcome you back to spend a few more nights on your next visit.
Thank you,
Recommended
for Everyoneby A verified traveler from UK
Very nice hotel
Posted 10 Apr 2018Very nice hotel & staff. Comfortable rooms. Good quality food in restaurant 👍
Recommended
for Personal Eventby A verified traveler
Posted 4 Mar 2018 on Hotels
by NEIL
Ruins chaaya could do better
Posted 11 Sep 2017 on HotelsHi this hotel is huge but we were the only people in the restaurant why because they had no guests possibly because of the time of year. We did have an issue with serving our room butt he operations manager soon sorted out the problem. It was evident that the staff needed hospitality training but they did their best. This could be a very could hotel but they need to concentrate on their staff the hotel itself is minders and comfortable.
Recommended
for Everyoneby A verified traveler from east Sussex
Impressive reception
Posted 14 Apr 2017
Pros: Entrance, reception & staff. Management was very helpful in every way
Cons: A bar area where one could sit & have a drink
Location: Good setting but slightly remote, however only a short tuc tuc ride from the main area.
Very impressive entrance & reception area & very attentive staff. Food good but restaurant very large & more suited to large functions such as weddings.
Room excellent but no other facilities not even a bar.however very good for overnight stay.
by A verified traveler from Osaka, jp
Posted 24 Jan 2019
夜到着し、従業員に翌朝のトクトク手配を依頼していたにも関わらず、朝確認すると「予約していない。
「これから手配する」との回答で30分近く待たされた。
列車時間ギリギリに間に合ったが、こちらから確認しないと不安を覚える対応が残念ですネ。
Comment from Hotel Management
30 Jan 2019 by General Manager, Hotel Management
Dear Value Guest,
Thank you for taking time and reviewing.
It is very concerning to know that you recent stay with us was did not meet your expectations. Please accept my sincere apologies in this regard. We appreciate your comments which will help us to take the necessary steps to correct such shortcomings.
Thank you once again for sharing your experience; We look forward to welcome you back in future trip to Sri Lanka.
Thank you,
by A verified traveler
Posted 5 Jan 2019
中心地から少し離れていますが、周りを美しい田園に囲まれた素晴らしい環境のホテルです。
その割にお客さんがあまりいなかったので穴場といってよいでしょう。
壊れた靴を従業員の方が直してくださったのも良い思い出です。
Comment from Hotel Management
7 Jan 2019 by General Manager, Hotel Management
Dear Valued Guest,
We are pleased to know that you had enjoyed your stay at this property . Our team takes note of your satisfaction on our service and meals. We all welcome you back to spend a few more nights on your next visit to Polonnaruwa.
Thank you.
by A verified traveler
Very good hotel
Posted 10 Dec 2018 on HotelsNice place to stay. They only had one bottle of redwine and no beer. But it was no problem to bring our own wine and beer and drink it in the restaurant.
The food is freshly made and very tasty.
Reception is smiling and helpfull. Good clean rooms - really wothe a visit.
Comment from Hotel Management
26 Dec 2018 by General Manager, Hotel Management
Dear Valued Guest,
Thank you very much to give us your review with the experience.We already shared your comments with the staff to keep up their excellent service standards.Hope to see you again when you visit Polonaruwa.
Thank you,
by A verified traveler from München
Large hotel
Posted 24 Aug 2018Big hotel, a little bit off-site.
Nice staff, lots of breakfast
Comment from Hotel Management
30 Aug 2018 by Smith, Hotel Management
Dear Stefan,
Many thanks for taking your valuable time to review us.Hope you enjoy your stay with us.Looking forward to see you once again at our hotel.Have a safe journey...!
Sumith
General Manager
