Ratings based on 8 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not as advertised, question the reviews
Posted 1 Oct 2023 on HotelsUpon arriving after a long drive the security guard that greeted was very friendly. We got our keys after a bit of a wait. We were first taken to the smaller room than booked and had to go back to reception. We were then given another family sized room but not as advertised. If fact the room booked apparently doesn’t exist. No load shedding protection, which wasn’t advertised but would have been helpful at the nightly rate. The room was clean and suitable. What really killed the stay was no working remotes, so no aircon. Further to that I was there with my 2 young children who were kept up long past midnight due to drunken revellers and no management asking them to respect others as is mentioned on their signage. We didn’t stay our second night or eat breakfast so can’t comment on that.
Comment from Hotel Management
2 Oct 2023 by Annette van Schalkwyk, Hotel Management
Good day Daniel, thank you for reaching out to us. We are very disheartened that you had a bad experience at our establishment. Please advise if you come to Polokwane on a regular basis. If you do, please book your family unit with breakfast. Management quarters are not close to the guest rooms and we are not aware of the noise the other guests made. Please accept our most sincere apologies for that, if we knew about it we would have reprimanded them. The owner's cell number is in the room on a laminated document and he can be contact at any time. We are saving up for inverters with the loadshedding. Please feel free to contact us.
by A verified traveler
Posted 22 Aug 2023
by A verified traveler
Posted 12 Apr 2023 on Hotels
Comment from Hotel Management
13 Apr 2023 by Annette van Schalkwyk - Front Office Manager, Hotel Management
Thank you very much for your positive review Nosipho. We really appreciate it and hope to see you again.Kind regards,
by A verified traveler
Posted 27 Feb 2023 on Hotels
Comment from Hotel Management
13 Apr 2023 by Annette van Schalkwyk - Front Office Manager, Hotel Management
Good day Busisiwe, thank you very much for your review. We really appreciate it. Hope to see you again.Kind regards,
by A verified traveler
This a a very friendly, value for money a
Posted 26 Jun 2022 on HotelsThis is a very friendly, value for money place. Excellent restaurant and my grandkids loved it. Best apartment (and cleanest) that we had with the various b&b's we stayed at on our recent holiday
Comment from Hotel Management
11 Jul 2022 by Annette, Hotel Management
Good morning, my apologies for the late reply. Thank you so much for your positive review, it really means so much to our establishment. We hope to see you again in the future and it is our aim to see all of our guests happy.
by A verified traveler
Posted 6 May 2022 on Hotels
Comment from Hotel Management
11 Jul 2022 by Annette, Hotel Management
Good morning, my apologies for the extremely late reply. Thank you so much for the positive review. We hope to see you again soon in the future.
by A verified traveler
Posted 18 Mar 2022
Place is secure and cozy but something can be done with the breakfast choices and parking as on a busy night it can be challenging to find a spot close to the room. Overall it’s alright for the price.
by A verified traveler
Posted 14 Dec 2021 on Hotels
Comment from Hotel Management
11 Jul 2022 by Annette, Hotel Management
Good morning, my apologies for the very late reply. Thank you for your positive score, it really means a lot to our establishment and want to see each of our guests satisfied with our service.
