Ratings based on 42 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Very quiet and relaxing
Comment from Hotel Management
18 Jun 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Shannon,Greetings from the magical El Vicenç!Thank you for your feedback!We're thrilled to hear that you found our place very quiet and relaxing. Providing a peaceful and tranquil environment for our guests is one of our top priorities. We look forward to welcoming you back soon!Receive our warmest regards,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. David,Many greetings from the magical El Vicenç!First of all, we would like to sincerely thank you for sharing your lovely feedback with us. It is fantastic to know that your experience has been amazing in our property. We hope to welcome you back again soon for another enjoyable experience.Receive our best regards from the charming Cala Sant Vicenç,
by A verified traveler
Posted 24 May 2024
Beautiful property and area. Very, very quiet area but spectacular view of the bay. If you are expecting any nightlife I would not recommend. It’s super quiet!
Hotel is lovely, very modern, great facilities, great staff working to support you. Only issue is the tendency to want to upsell - car parking. Free car park directly outside but hotel booked me a private space with valet - despite saying it was a hire car and it was €35 per night. Little bit crazy! Service at the pool can be a little slow and menu is very limited (not amazing food). But for view, location, facilities top pick.
Comment from Hotel Management
25 May 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Shane,Greetings from El Vicenç!Thank you for your review! We're delighted to hear that you enjoyed the beautiful property, the spectacular bay views, and the modern facilities.It's wonderful to know our staff made a positive impression on you.We would like to apologize for any inconvenience caused by the pool service speed and limited menu.Your comments are valuable as we strive to enhance our guests' experience.We're thrilled that you still consider us a top pick for the view, location, and facilities.Receive our warmest regards,
by A verified traveler
Posted 22 May 2024
The hotel is a great quiet location and the staff is so helpful and attentive.
Comment from Hotel Management
24 May 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. John,Thank you so much for your kind words!We're thrilled to hear that you enjoyed our peaceful location and found our staff to be helpful and attentive. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another relaxing stay!In the meantime,Receive our warmest regards,
by A verified traveler
Posted 15 May 2024
Amazing spa facilities
Comment from Hotel Management
17 May 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Tom,Many greetings from El Vicenç!I'm glad to hear that you enjoyed the spa facilities! It's always great to relax and unwind in a tranquil environment. If you have any specific highlights or experiences you'd like to share, feel free to let me know.Your feedback is valuable in helping us continue to provide exceptional service.Receive our warmest regards,
by A verified traveler
Posted 24 Apr 2024
Really nice stay
Comment from Hotel Management
25 Apr 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Tessa,We are so happy that we have met your expectations during your stay with us. We are delighted to know how much you have enjoyed your vacation in the magical North of the island.It would be amazing if you would give us the opportunity to welcome you back.Receive our best regards,
by A verified traveler
Posted 16 Apr 2024
Amazing!
Comment from Hotel Management
16 Apr 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dear Mrs. Maidevis,Thank you for your review!We're delighted to hear that you found our establishment amazing. It has been wonderful hosting you in our hotel and have had the opportunity to hear your lovely feedback in person.It would be an honor to welcome you back in the very near future.Receive our warmest regards,
by A verified traveler
Posted 29 Mar 2024
Beautiful hotel in a gorgeous area. Cala sant vincenc is a beautiful little town with 2 lovely beaches. The hotel is in a wonderful position to enjoy the views. The hotel has a lovely roof top are and one of the nicest spa areas I’ve been to. Hotel is quiet at the moment so don’t know how it would be in peak season but it is perfect for an early getaway!
Comment from Hotel Management
30 Mar 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Carolyn,What an amazing feedback!Firstly, we would like to thank you for your wonderful words regarding our idyllic location, the wonderful views, the SPA and our lovely Rooftop.We are more than happy to know that your stay was 5/5 and that the experience was outstanding.We are delighted to welcome you back next 1st of April!Rest assured we will make you feel at home once again and of course, you will feel loved and cared for the entire team.Please, receive our warmest regards,
by A verified traveler
Posted 9 Sep 2023 on Hotels
Let me preface by saying, I am fortunate to stay at multiple 5 star hotels globally.
This Hotel is brand new with a gorgeous view. It had so much potential but, the staff needs guidance.
Breakfast selection is mediocre with unattentive staff, lack of concierge service, and mediocre food.
Comment from Hotel Management
10 Sep 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Yi,Thank you so much for sharing your experience after your recent stay in El Vicenç.First of all, it is a pleasure to read that the location and the views from our property are positively valued from you. We are very sorry that the breakfast did not meet your expectations, as well as the quality of the food. We would like to share with you that we offer products of the highest quality, taking into account the authentic Mallorcan product and its proximity. The truth is that our breakfast buffet has a wide variety of products, in addition, we offer you the possibility of complementing the cold dishes with hot dishes made to order to be enjoyed fresh from the kitchen.Of course, we will take into considerations your suggestion as our main purpose is create a complete and wonderful experience for our guests.It will be a true pleasure to welcome you again in El Vicenç and and make this time your stay 10/10. Best regards,
by A verified traveler
Posted 4 Sep 2023
Was just ok, not much to do in the area . Pool service was not good at all , waitress was not friendly …
Breakfast we’re great but again service could be better for a hotel with these rates !
Overall I expected better service for the rate I payed ! Stayed in many hotels in the past that offered a better experience, will not return !!
Comment from Hotel Management
5 Sep 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dear Mr. Vincenzo,First of all, we would like to that thank you for sharing your experience after your stay with us. These kind of honest comments based on your feelings are what help us to continue improving day after day.We want to apologize for not meeting the standards in terms of service on our Rooftop. Of course, we take these words very seriously so rest assured that we will take action so that our guests' experience is not harmed. Our main purporse is to create an unforgettable experience for you, our guests, and we are really sorry that the service offered at the pool was not what you deserve.Honestly, it would be a true honor to welcome you again in the future if you decide to return to our hotel and to be able to provide you with a 10/10 experience that exceeds all your expectations.Please receive our best regards from the charming Cala Sant Vicenç,
