Ratings based on 53 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
A pleasant convenient stay, central to Polis
by A verified traveler
Posted 23 Oct 2023 on Hotels
by A verified traveler
Posted 25 Aug 2023
Very basic hotel. Very old decor, looks like hasn't been updated since the 70s/80s. That doesn't bother me too much but this is a very basic hotel. No restaurant, no bar, no life. In a decent location though, walking distance to everything in central Polis. Shower bracket was broken in shower so had to hold shower head in 1 hand whilst showering. Turns out this is the same in most rooms as everyone else in our group had same issue! Air conditioning not great, 1 setting (on) with no temperature control. Centrally controlled. Customer service was quite poor though. Man on reception very unorganised and quite rude at check in. When one of our group made a complaint they received a very rude and inappropriate response. Wouldn't stay again.
Comment from Hotel Management
25 Aug 2023 by Michael Stylianou, Hotel Manager, Hotel Management
Dear,Our hotel is old like most hotels in Cyprus.Keep clean and everything in good condition. None of our other customers complained about the air conditioning.I would like to mention that there is a very good organization in our hotel.Proof in the gentleman's writings are the security cameras.Our hotel bars have opening hours. They don't work late at night, that's what we told this customer.“It's really unfortunate that you were disappointed by the hotel and our rooms facilities at our property. Sorry that you weren't satisfied. We're a small, family-run Bed & Breakfast and can't always match the standards of a hotel. Everything is in our hotel policy. If our hotel has available refrigerators in the rooms or whether the price of air conditioning is included in the price of the room.We sincerely hope you found accommodations which met your expectations on the rest of your trip.”
by A verified traveler
Posted 23 Jul 2023
Will not be back. We asked for the 5€ back for AC as it did not work. No staff on reception in the evening to ask for assistance. Staff in the morning extremely rude, after being shouted at for asking we just left early, never again.
Comment from Hotel Management
25 Aug 2023 by Michael Stylianou, Hotel Manager, Hotel Management
Regarding the above comment. After the recent events with the corona virus, we do not have anyone in the reception area after 01:00. There are signs and information to customers. There is also a phone number in case of customer service to contact us. Your client knew this. Assume that in the security cameras inside the hotel can prove that the gentleman's writings do not correspond to reality.This is what the security cameras have to prove if our staff are rude.We are proud of our staff.What I want to inform you is that this gentleman has a large group with motorbikes which they started in the morning disturbing our hotel.“It's really unfortunate that you were disappointed by the hotel and our rooms facilities at our property. Sorry that you weren't satisfied. We're a small, family-run Bed & Breakfast and can't always match the standards of a hotel. Everything is in our hotel policy. If our hotel has available refrigerators in the rooms or whether the price of air conditioning is included in the price of the room.We sincerely hope you found accommodations which met your expectations on the rest of your trip.”
by A verified traveler
Posted 27 Apr 2023 on Hotels
by A verified traveler
Below average quality
Posted 14 Oct 2022 on HotelsThe water in the shower smelt bad, the mattresses were cheap. The smoke detector had a sock covering it. The breakfast was fine. The hotel is dated say early 1980’s.
by A verified traveler
Posted 11 Aug 2021
Very old and dirty
Comment from Hotel Management
31 Aug 2021 by gftrde, Hotel Management
We would like to inform We will make it new very soon
Thanks.
by A verified traveler
Posted 2 Aug 2021 on Hotels
by A verified traveler
would not book this hotel again
Posted 26 Aug 2019 on Hotelsvery old Hotel, for the money I paid expected better, even though it was only a 2star hotel. Beds very hard, Bed Linen not ironed, Towells very hard, could have been cleaner, curtains falling down. In general not very happy, At the beginning of August I paid an extra 10euro and stayed in a 4star Hotel!!! Also Air Conditioning very loud
by A verified traveler
Posted 26 Aug 2019
