Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The kangaroos
Comment from Hotel Management
12 Jun 2024 by Guest Services Manager, Hotel Management
Hello Clara,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and had the opportunity to view the kangaroos that are here at the resort. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 2 Jun 2024
Property is becoming a little dated, and requires a little bit of maintenance.
Comment from Hotel Management
3 Jun 2024 by Guest Services Manager, Hotel Management
Hello Mark,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
by A verified traveler
Posted 1 Jun 2024
It was great spending time over here, especially with kids. Room was huge and able to use kitchenette was another point! Loved there with lots of kangaroos , def will return !
Comment from Hotel Management
3 Jun 2024 by Guest Services Manager, Hotel Management
Hello Ji yeun,Thank you for sharing your lovely feedback, We are delighted your family stay with us has been so well received and you have all enjoyed your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 14 May 2024
Was perfect! Rooms probably due for an upgrade though, cracked tiles and old carpet
Comment from Hotel Management
15 May 2024 by Guest Services Manager, Hotel Management
Hello Alanah,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 6 May 2024
NA
Comment from Hotel Management
7 May 2024 by Guest Services Manager, Hotel Management
Hello Tishara,Thank you for sharing your valued feedback. We are delighted to receive your 5 star review rating, and you have thoroughly enjoyed your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 30 Apr 2024
Wonderful. We will be back.
Comment from Hotel Management
1 May 2024 by Guest Services Manager, Hotel Management
Hello Amber,Thank you for sharing your great feedback. We are delighted you enjoyed your stay with us and have thoroughly enjoyed your experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 29 Apr 2024
Chateau Elan is a good spot to stay in the Hunter. The sprawling grounds and spacious rooms are comfortable, although on site dining is somewhat limited with ageing menus. Overall, we enjoyed ourselves and would visit again -- though would mention in room amenities like the fireplace (not working) and TV (slow/broken casting feature) may indicate the rooms need more thorough servicing.
Comment from Hotel Management
7 May 2024 by Guest Services Manager, Hotel Management
Hello Ben,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We are delighted you have indicated you will return and stay again and we hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again soon.
by A verified traveler
Posted 16 Apr 2024
Loved everything
Comment from Hotel Management
17 Apr 2024 by Guest Services Manager, Hotel Management
Hello Joy,Thank you for sharing your great feedback. We are delighted you enjoyed your experience with us and have provided a 5 star review rating. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 13 Apr 2024
The spa was the best event as well as the room's outdoor covered area.
Having a bath in the middle of the room was disappointing, as well as no handles to grip onto. the bottom of bath very slippery and dangerous.
On arrival we had room service of 2 wagyu burgers. They were very nice except they gave both my wife and I a very bad case of food poisoning. We wasted a full day of our 3 nights stay not being able to leave our room's toilet.
Comment from Hotel Management
16 Apr 2024 by Guest Services Manager, Hotel Management
Hello Frank,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We share your concern in regards to the Burgers ordered and have followed up accordingly. Our Chef advises burger mince is provided daily from a local supplier and is stored and prepared to industry standard with this popular menu item ordered by many guests on the same day, with no similar issue reported. I am pleased our Duty Managers removed the charge of the items from your bill in recognition of your situation. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
by A verified traveler
Posted 7 Apr 2024
We had a wonderful time the staff are great. We would recommend to anyone.
Comment from Hotel Management
8 Apr 2024 by Guest Services Manager, Hotel Management
Hello Jennifer,Thank you for sharing your lovely feedback. We are very pleased to know our staff provided wonderful service, and delighted you enjoyed your experience with us. Your recommendation is appreciated, and we look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
