Ratings based on 60 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2022
This may have been the nicest place I stayed in Nepal, but I only stayed at a couple other places, and it is 4 star at best. The place itself was nice, but for shower hot water I had to call the desk each day to get them to heat up the water. The shower actually had a shower curtain, which was a positive I learned for Nepal.
Also the green area in the picture is an illustion in that it is a park, not part of the property, and the lakeshore is full of litter and other garbage. I found the meals very good and service by all the staff also very good. Internet access and speed also good. Also know that it is not a convenient walk to town, but taxis are cheap. At night the frog noise is very LOUD (in May), so to sleep you may want ear plugs. Oh yes, one of the features listed is an airport shuttle but they will only pick you up for free - for the return you must pay, about $8. The pool was very popular. Overall a nice place to stay and be able to enjoy the view of the lake and hills somewhat near town.
by A verified traveler
Review.
Posted 11 Feb 2022 on HotelsLarge hotel. TV a little dated. A decent walk away from the actual town 10-15 mins. Service was good. However on the last day we asked for a lift into town 5 mins and we’re quoted 800RPS. So left a bit of a sower taste as it was only a few mins and there were no other customers. We would have been happy to tip more but that wasn’t the point.
Comment from Hotel Management
18 Feb 2022 by Pranav , Hotel Management
Thank you for your kind review. We are glad you enjoyed your stay with us and we look forward to hosting you again!
by A verified traveler
Heaven on Earth
Posted 6 Nov 2020 on HotelsThe resort was amazing the staff was friendly and they maintained a high level of cleanliness
Sanitizer stations were placed throughout the hotel and they also provided us with shuttle services
i will def be visiting again
Comment from Hotel Management
10 Nov 2020 by Manas Rajkarnikar, Hotel Management
Thank you for choosing Waterfront by KGH Group!! We are delighted to hear that you enjoyed your stay with us. We are trying our best to make sure that Waterfront Resort is a Covid-19 free zone as long as it is possible. We would be love to see you again in the Resort. Thank you once again for your kind works.
by A verified traveler from Colorado, USA
Posted 27 Oct 2020
A great place for a vacation. Pool was very clean (though the baby pool has SHARP edges on the steps and seat that cut my daughter several times). The rooms were very clean and the cleaning staff did a great job with sanitizing each day. Most staff were very careful and wore facemasks. I'd especially love to praise the accountant! He saw me wandering through the empty restaurant and jumped in to help me get ice, even though it was not his job. The front desk staff were also very helpful (especially Pradip) as was the restaurant staff, (especially Sweeti). All in all a very good stay and vacation!
Comment from Hotel Management
10 Nov 2020 by Manas Rajkarnikar, Hotel Management
Thank you for choosing Waterfront by KGH Group!! We are glad to hear that you enjoyed your stay with us. Firstly we would like to apologize about the sharp edges in the baby pool, we will bring it up and see what we can do during our next general meeting. As per your stay with us, we are just delighted to see you enjoyed yourself thoroughly. However, we would like to see you again in the Resort so as we can serve you again in the future.
by A verified traveler
Posted 23 Oct 2019 on Hotels
Nice hotel. Very clean. A little far from the centre
Comment from Hotel Management
25 Oct 2019 by Manas , Hotel Management
Thank You for choosing Waterfront by KGH Group of Hotels and Resorts!! We are very glad to hear that you enjoyed your stay with us. We are not in the center of Lakeside by we are not that far from the center. We are just 15 minutes walking distance or 5 minutes by vehicle from the center of the lakeside. However, we do have schedule shuttle services for in-house guests to use to go to the center of lakeside.
by A verified traveler
Posted 31 Aug 2019
I love everything about the resort😊.The property is so breathtaking with all the view.The staff are super caring and excellent.The food is great.I loved it and i will definitely stay here everytime i come to Pokhara.Thank you Waterfront resort for making our stay in Pokhara a memorable and beautiful one💯🌹
Comment from Hotel Management
2 Sep 2019 by Manas Rajkarnikar, Hotel Management
Thank you for choosing Waterfront by KGH Group of Hotels and Resorts!! Every comment is very much valuable to us. We are so glad to hear that you enjoyed your stay with us. We are hoping to see you again in Waterfront Resort in the future.
by A verified traveler
good choice for couples
Posted 21 Aug 2019 on Hotelsone of the best places to stay in Pokhara , stayed for 3 nights , during the first night the aircon was leaking water and it took a long time to fix it (wasn't there any apologies from mgt side)
+ location
+ cleanliness
+ quite
- room service take plenty of time to get your order
Comment from Hotel Management
22 Aug 2019 by Manas Rajkarnikar, Hotel Management
Thank You for choosing Waterfront by KGH Group of Hotels and Resorts!! Every comment is very valuable for us. We are glad to hear that you enjoyed your stay with us at Waterfront Resort. We are very sorry for the time it took to fix the aircon during your first night, we work on the service providing from now onwards make it faster for the guests. Again sorry for the inconvenience. As for the room service we are again sorry for the time it took to delivery the order. We will work on that as well. We will hold a meeting of the departments and bring the issue up and try to find a faster and better solution. We would like to see you again in Waterfront in the future, so we can serve you again.
by A verified traveler from Kuwait
Posted 21 Aug 2019
The property look just like the pictures. Great housekeeping staff. Windows and balcony doors did not close completely which caused insects to enter room. Hotel restaurant food was not good and very expensive. Travel desk misleading.They sold me an expensive sight seeing package that really covered taxi. I had to purchase a ticket at each sight. Hotel did not provide discounts for spa services.
Comment from Hotel Management
21 Aug 2019 by Manas Rajkarnikar, Hotel Management
Thank you for choosing Waterfront by KGH Group of Hotels!! Every comment is very valuable for us. We are sorry to hear that you did not enjoy your stay with us. We are very sorry to hear that you did not enjoy your food at our restaurant. And we are very sorry for the miscommunication with the Travel Desk. As per the windows and balcony, you could have mentioned it to the Front Desk, they would have been happy to help you with the issue. As per the spa discount, I do not believe we are offering any discounts for Spa at the moment. Every one of your issues will be brought up in the next Executive Meeting and we will work endless to solve the issues. However, we would like to invite you again to stay with us in the future so as we can serve you again.
by A verified traveler
Posted 1 Jun 2019
Comment from Hotel Management
13 Jun 2019 by Manas, Hotel Management
Thank you for choosing Waterfront by KGH Group of Hotels and Resorts!! We are glad you enjoyed your stay with us. Hoping to see you in Waterfront in the future again.
by A verified traveler
Posted 21 Apr 2019 on Hotels
Comment from Hotel Management
21 Apr 2019 by SauravR, Hotel Management
Thank you for your kind review.
